Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello. I saw many comments unfortunately only after I have transferred the money. I was very busy to check although I had some questions and doubts. Then I came across with this one https://community.withairbnb.com/t5/English-Language-Archive/Rental-Sca... Latest reply by Bhumika

Trying to book an Air BnB while i travel to Anchorage to deliver my baby, i currently have a new account that will not let me book due to the blocking of a "Potential Partying Risk". I have called the Support number for a week and each time was told i'd b... Latest reply by Pat271

Hi everyone. I've noticed that in many cases when I travel, I don't receive any info or get any guidelines from hosts, before my arrival. Now, I am host also, and I decided to create and design a professional guidelines for all my guests, so I can send it... Latest reply by Bhumika

I am trying to pay a money request from the host for additional taxes that the city of palm springs collects. I keep receiving the error message: Something's no quite right. Please go back and try again. My payment methods are up to date. I cannot send mo... Latest reply by Ryan3028

We just got a booking for 31 nights, the guest received a "monthly Discount" show in the price details. The discount was $10,000 off of a $14,5000 stay. Customer service is refusing to cancel the booking without either charging a $450 penalty or blocking ... Latest reply by Jenny

Hi, I just cancelled my reservation and saw that a refund has been issued. However the method that I used ( credit card) to book the accommodation has been cancelled because my credit card was stolen. Has the reimbursement gone through and if not can I pr... Latest reply by Quincy

Good Morning Community, I have been fighting with Air Bnb to honor their Host Guarantee for over a week after guests left my pristine rental damaged due to cooking habits. My windows were left open in 20 degree weather with the heat on 80 (!), they perma... Latest reply by Stephen1004

Hi It's my first time on Airbnb and despite communicating with their support team, reducing rates and offering discounts, I haven't received any bookings yet. I'm wondering if there are online groups to promote my vacation rental in airbnb or other altern... Latest reply by Ujjwal7

Hi Airbnb Community! In the two years that I've hosted with Airbnb, I've had my share of nightmare guests. When I started hosting, I had zero experience, and quickly learned that Airbnb has no real way of pre-verifying if a guest is going to be good or ... Latest reply by Stephen1004

Can I decline a booking request from an 18 year old Latest reply by Bhumika