Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a question about declining... I have a returning guest ask for a date that was already booked (I have two listings for the property and forgot to block off one dates on second listing). I declined explaining that it was booked that night but they c... Latest reply by Alison968

I am an experienced Airbnb Superhost with 21 years in the tourism industry. In August 2020 I accepted a booking from an airbnb'er with 8 perfect guests reviews. He had agreed to our 'over 25 year old only, no parties, no same sex groups' policies. It turn... Latest reply by Xanthe3

Just have to comment.Your service fees and cleaning fees are getting ridiculous. I just looked at one of the listings in Florida. The cost is $1,400.00 for a one week rental. And a total of $312 in fees on top of that. Plus tax. That's crazy!!! It's... Latest reply by Mike-And-Jane0

I would like to add my emergency contact to my profile. However, when I spoke to him about it, he asked me to just make sure his contact information is not published and is only disclosed to the host in an emergency. It this age of mass/predatorial market... Latest reply by Patti-And-Marty0

Hello. What can we do in this situation that guest brings extra person without letting us know?.It is clearly stated in our listing the unit is for 3-4 persons only (maximum). We are surprised upon checking in at 8-9 in the evening, they came up 5. Said, ... Latest reply by Till-and-Jutta0

A guest left a mug and an insolated water bottle. How do I contact him to know if he wants them sent somewhere. I have not figured out how to ask questions of airbnb. This is simple, but when I say I want help, all I get is articles that do not answer ... Latest reply by Lorna170

I have a few locations in the heart of Shawnee national forest in southern Illinois.I am considering putting in some RV sites.Does Airbnb allow hosting opportunites for such locations? Latest reply by Rick4624

I rented this place from November 20 - December 4th. Plans changed and I had to leave early. Cancellation policy states that I will get a refund every night that remains 24hrs after I cancel. After communicating with my host** [Host] on November 23rd tha... Latest reply by Luis4310

This guest needed to shorten her stay so I spent at least two half hour sessions on the phone with her guiding her through the process and making sure she gets the right refund and understands it, accommodated early check in and late check out, left a wel... Latest reply by Inna22

I accepted a booking yesterday for tonight. He has some good reviews. I always check because I live alone and the guest shares my space. When accepting I asked for an approx arrival time. The guest said 'late, after supper" to which I replied, Please no... Latest reply by Sudsrung0