Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Friday February 7, 2020 at approximately 5:00 pm I made a complaint with Airbnb that my guest who rented my 3 bedroom apartment for 5 nights with a total of 5 guests was observed by my video doorbell bringing over 9 guests into my apartment, smoking hoo... Latest reply by Allison502

got a 2 star rating for "cleanliness".So I message the guest to ask what the problem was.Them " wood floors were not shiny"Me: They are not wood, they are porcelain tiles.Guest "they should be shiny"Me: They are R12 rated non-slip tiles. Non slip tiles ... Latest reply by Brian2036

Hi, I have some problem with adding payout account, please help me. Error: Payout info payout address1 Cannot modify payout_address1 and Payout info payout address2 Cannot modify payout_address2

Hi, I have problem with adding payout account, show me error but everything is ok with my bank account. Can you help me please. Thanks Latest reply by Gara34

Hey, I rent a remote cabin and campsite. Both are off-grid, so I provided a pretty in depth "Things to Know, Things to bring" document and a written directions page, because GPS and cell phones don't work when you get close to my place. My quests are coun... Latest reply by Emiel1

Queridos colegas, preciso muito de opiniões sobre um fato muito desagradável que se passa neste momento. Recebi recentemente um hóspede que desde o momento que chegou (não aceitava que eu tinha horário de check in), culminou em sua expulsão por trazer um ... Latest reply by Beatriz98

I rent out a room in my home. I am not getting excellent ratings for check in procedures. I welcome guests at the street or front gate, lead them into the front door, show them the room, and the house rules, towels, table and chair, water and ice, etc. I ... Latest reply by Sandra856

To give some background information for context I have a stand-alone house that is managed by two full-time staff. One housekeeper and one gardener. I don't live in the property. Repeat guests - a family with young kids, stayed this past weekend. They bro... Latest reply by Brian2036

Hello, I am interested in making my Airbnb more “kid friendly” because the property can accommodate large groups (families.) What are some ways I can do that? Is there certain toys I can get? Maybe certain amenities are good to have for kids? I don’t have... Latest reply by Solveig0

I thought I'd share a lovely note that my guest, Holly, left this weekend after staying with us for a night. I host in a sweet little unit out in our shared backyard, so our guests often get the full experience of hanging out with our 3 small kids and ... Latest reply by Jenifer65