Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Hi, I am being charged 261 dollars for not responding to a booking request. I am relatively new as a host on airbnb and somehow I did not receive the emails - I have the app but I did not receive the request through that. I had no knowledge about this req... Latest reply by Mike-And-Jane0

I've cancelled a reservation with enough time to receive "50%" back for every night. I'm told I won't get that because I paid half upfront, but in all of the communication I've received, the cancellation policy says 50% back if I cancel by X date - and I ... Latest reply by Pat271

I ran into a reservation which was booked by a very mean and nasty guest. The minute when she checked in, she gave me a hard time and accused me for everything. I have a brand newly renovated house, almost everything were brand new and all my past guest... Latest reply by Fred13

I was informed that there was a safety issue and all three of my sites were suspended. They cannot or will not tell me the what, when, where or how of the supposed incident. I have responded several times and they will not answer except to say they are lo... Latest reply by Property2

Hi, I listed a room for $70 a night for up to 4 people. Today someone booked it and it says the person paid $125 for one night. How come? Latest reply by Bhumika

I had a guest that booked 9 nights ..he jammed my bathroom door shut .. got locked in the bathroom for about 15 mins .. he says as I was at work.. I had to get the door fixed lucky my nephew was able to fix it for me, left the hot water tap running in the... Latest reply by Veronica1190

I am thinking about renting out my apartment. when will i expect the most bookings? what does the seasons look like? Latest reply by Dimitar27

I keep reading that hosts can read the reviews left by guests, as soon as the guest writes the review. But in my case, I can only see what a guest has written or how they have rated me after I leave my own review or after the 14 days period after the end ... Latest reply by Pat271

I tried to make a reservation and was asked to upload a selfie and a photo of my passport. 8 hours later my reservation was deleted as the verification had not taken place. So I re-booked the accomodation. They asked me to re-upload an image of my passpor... Latest reply by Johan1710

I get the following message after I submit payment: " How Can we help you?Only use this form if you’re unable to complete this security check using another option—it can take several days to get back into your account if you need our help " Does not make... Latest reply by Jenny