Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am in the process of putting my brothers cabin on Airbnb. I will be managing the property, but my brother would also like to receive emails we receive. Is there any way of doing this?Thanks! Latest reply by Susan7

Hi everyone, I would appreciate some feed back on something I ask of my guests that a fellow host has told me she thinks is unreasonable. When I know someone is arriving I can't really relax until I know that they have gained access ok and are comfortab... Latest reply by Delwyn3

I had an emergency when my cleaner broke my washing machine and I needed to get an engineer in to the flat. There were clothes stuck inside the flat. I was trying to get the situation sorted immediately.. but the guest did not make it easy and said the ea... Latest reply by Imogen23

I received a biased and dishonest review from a guest who expected me to provide him with items that were not listed.I've contacted Airbnb for support and am being ignored.What can I do ? Latest reply by Sarah977

I live in the County and the rules that are mandatory for the city have not yet hit us. So people in the neighborhood are posting signs all over on stop signs and in the park that short term rentals are illegal and to report anyone they think is doing it.... Latest reply by Zacharias0

AIRBNB HOSTS BEWARE: January 1st I walked into my own house to find it COMPLETELY RUINED by AirBnB guests. COCAINE on the tables, pungent WEED smell, a wool carpet (which I inherited) full of STAINS and BURNED SPOTS (my house could have literally been bur... Latest reply by Mitch216

Hi! I had a guest a couple of years ago who probably spotted "the dust" ( or probably a stray hair) in a bedroom. I have never received anything similar about the cleaning. Not before or after that guest. Also, I received many "sparkling clean" compliment... Latest reply by Alex-and-Vaughan0

We have our first no responsive guest scheduled to arrive 3/6. She asked about parking 2 cars and I replied and asked questions. Her profile has no reviews and she looks young- I’m worried about a Spring Break party happening at our place. She hasn’t answ... Latest reply by Anonymous

I have a guest who is due this weekend. They have come 2 x because they are doing a short film in my home. Well I wasn't home and I have cameras inside for when my place is empty, which I tell guests to unplug as they check in. I leave my key in a lock bo... Latest reply by Linda-And-Richard0

Hi All, I'm fairly new to the hosting side of Airbnb as I've only hosted 4 couples so far. We have an Airstream trailer that sits tucked in our property and we decided to rent it out to Airbnb. The first time I found a large stain on the sheets, clear but... Latest reply by Sandra126