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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I had a guest who canceled a 2,000 reservation because world juniors games got reduced spectator capacity. I have a strict cancelation policy (for a reason). When they canceled I got an email from Airbnb saying I’ll be receiving a payout minus the cleanin... Latest reply by Amy907

my guests have been at my house since last Saturday. today is checkout and they didn't ask to extend, they are 2.5 hours past checkout time and will not answer the phone, text messages or airbnb messages. now what? this is in lake havasu Arizona Latest reply by Quincy

HiWe are new to Airbnb hosting and our first rental is for a month. They have received a 40% monthly discount and I am wondering what is the "normal" way to handle linen changes and cleaning? They are paying a one time usual cleaning fee.Do you offer we... Latest reply by Mike-And-Jane0

Potential Guests Not Receiving My Messages to their Inquiry. I have had a couple of instances where you messages to potential guests have not been received. This has resulted in lost reservations. Has anyone else experienced this issue? What are some way... Latest reply by Valentia0

I had a situation today whereby a guest had booked their stay on the day they were arriving. I was expecting him around 12:30pm and gave him the code to the self-lock box as I had an event to attend at 1pm. Unbeknown to me at the time my neighbour started... Latest reply by Gillian166

Hello, I host an entire 5-room apartment in the 1st floor of my 2-family (duplex) Victorian home in Boston near Tufts University. My listing is described accurately. This includes information about potential for noise (old home, floors, radiators, peop... Latest reply by Linda1186

Hi, what do other hosts do when guests dont check out at the agreed time? I work full time as well as running my Airbnb and it causes all sorts of problems when guest vacate late - sometimes by a couple of hours, I dont want to be rude or upset guests ... Latest reply by Dora486

Hi, I’m having trouble with a young 23/24 your old man who’s behaving like I wasn’t here and like he can do whatever he pleases. He arrived Thursday and when I came home from work the living space that we share looked like a mess. Papers, cigarettes, coin... Latest reply by Thomas2761

Hello, potential first-timer host here. We have a house in San Francisco that we would like to Airbnb this summer but our cat will be in the house. She's an outdoor cat so not litter, just feeding her once every day or two. I could not find any informatio... Latest reply by Helen3

We have a no pets policy. Our visitor came with two 90 pound Doberman registered therapy dogs. He said Ab&b rules are that he does not need to disclose these dogs. So now my no-pet place has 180 pounds of large dog staying in it! He says we are the firs... Latest reply by Amanda1775