Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I have a reservation for April 12 thru the 17th and I do not have the number for my host ! The location is in Davenport Florida can you help me locate the host ? Latest reply by Sarah977

any ideas? Latest reply by Mike-And-Jane0

We're new hosts, a little more than a month in. So far, we've had good success (or luck). 5 completed bookings so far, all great guests and all have given us 5-star glowing reviews (and vice versa). We'd be happy to have every one of them back. But I ... Latest reply by Gillian166

Our last 2 guests left us 5 star ratings in every category, yet the overall rating showed as 4/5 stars? I am missing how we lost 1 star overall? Is there a different category that the host is unable to see? Latest reply by Sarah977

So I had guest that stayed for 10 of his 24 days and I ultimately had him cancelled out because of security reasons. The guy was a mess. I wont get into those details. After his reservation was cancelled i immediately changed my locks. I info... Latest reply by Debra300

Dear all I am new to this forum and relatively new and fresh superhost. I really make an extra effort to make sure my apartment is sparkling clean and in as close as to 5* experience. However , today I was faced with the customer who just checked in with... Latest reply by Sohrab2

I host a guesthouse and my house is on site and is 80ft in front of the guesthouse. I currently am having my back porch bricked and the person doing it mostly comes on the weekends. However, most of my bookings are on the weekends. There are times a saw i... Latest reply by Jennifer3217

Hello, I had a guest check in then slowly move what I can only say was about the size of a 1 bedroom apartment into the one room he booked. I host out of my home, he did this gradually while I was out and by the time I caught on it was well into the stay.... Latest reply by Charles224

I'm pretty sure my guest have snuck a dog into my airbnb. I have outside cameras and they instant booked,and after I read their reviews that they have a history of sneaking in a dog. I watched the camera and sureenough when they got our of their car they ... Latest reply by Kate867

I will try and keep this simple. I have a current guest who is not allowing a professional plumber to fix a problem that is damaging my property. They have 6 more days of their stay and want it fixed after they move out. The problem is that there is a br... Latest reply by Colleen253