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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We had guests over the Labor Day holiday weekend. On the morning after arrival, he messaged us to say the hot water wasn't working although I know for a fact it was working prior to his arrival. In any case, we called a technician and offered for them to ... Latest reply by Helen3

The fee is for a pet. It is not unreasonable but why can't they charge me through AirBnb? I am concerned about my protections. Latest reply by Mike-And-Jane0

In three weeks we will celebrate 8 years of hosting with Airbnb. While we survived the Covid crisis, Airbnb is now destroying us all with their changes. We are 30+ consecutive time Superhosts, who believed in Airbnb so much we quit our jobs and dedica... Latest reply by Sally10

When it comes to dealing with government, it is my opinion that the two sides must work hand in hand, or the filling process has a blind spot. This is a hypothetical statement, and I’m stepping into retirement, and converting my home in Newfoundland to a... Latest reply by Holland6

Now, I got some guest who will land at 5AM and they want early check in. So, I charge them one third of daily rental cost for early check in. But, from my side, I have to block one day before their check-in date. So, let say if they book 3 days, I have to... Latest reply by Kyaw-Soe0

Has anyone else had an instant book by an adult stating their significant other is under age (17 in this case)? I looked through Airbnb online help to see what the rules were against minors staying without parent/guardian and I didn't see anything. I a... Latest reply by Patricia4152

Iʻve been working to convince Airbnb to update their Extenuating Circumstances policy coverage with how it relates to Maui. Currently, Airbnb grants full refunds for reservations up until Aug 29 and in all areas of Maui, and sometimes requests full refund... Latest reply by Trevor14

I am a Superhost with 800+ AirBnB Reviews. I joined AirBnB in 2014, as I was doing vacation rentals prior to AirBnB. I do approximately 300 reservations per year across 4 listings. Here is the recording of my phone conversation with AirBnB Emergency Sup... Latest reply by Lisa8308

I have a Strict cancellation policy. Upcoming guest wants to cancel and it's well after the 48 hours of booking so they won't qualify for any refund. I would be willing to refund IF I can re-book those dates. I can't figure out how I would go about doing ... Latest reply by Helen3

Hello everyone! I’ve had a situation a couple of times when I guess left something behind, I reached out to tell them it was here, and they replied that it was not theirs. Now I am looking like I don’t clean thoroughly between each listing. How would you ... Latest reply by Helen3