Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I am thinking of becoming a host, but want to confirm if this is possible if I have a cat at home? The people staying would not be obliged to look after the cat, but they would need to not harm the cat and know it was there. I would be away and the... Latest reply by Gwen386

Hello fellow hosts. I have a long term listing that I encountered a puzzling situation with. Basically I had a guest who instant booked and has an odd rating (only 2 text reviews and both good, but generic, but with some questionable stars... 4 for house ... Latest reply by Loli84

I was supposed to check in on 23 October in Chatham Ontario, however the keyless entry smart lock (self check in) was not working. The hosts did not inform me until 3 hours after the check in time stating that the front door lock was not working. I tol... Latest reply by Jenny

Hi everyone, From the moment a booking is made, clear communication is key to a smooth and pleasant stay for both you and your guests. Checkout instructions are no exception to this. Each Host will have different requirements, based on the propert... Latest reply by Phil3258

I planned a stay for the first time. Family was excited then one issue after another. Supposedly the people who stayed in the venue before us had a party. Why this is my problem, well dishes were broken cigarettes left in yard. So upon our arrival an hr... Latest reply by Maria16559

i have booking cancel by airbnb. booking nummber *** and the email said the booking is not legitimate..? i can not understand..why..? i need pay out for this booking. i also do not know which property booking and booking dates. regards, Benedictus ***... Latest reply by Benedictus0

Hi is it possible to search by Super Host name in order to save their listing as a favourite?I know their name and location and have seen their photo but I cannot find a way to search for their listing. Latest reply by Susan4857

Hi.I'm wondering whether anyone uses an image of some of their more descriptive reviews with their other photos. I tend to point people towards reading our reviews and it invariably leads to a booking, meaning (incredibly) they probably haven't already r... Latest reply by Gillian166

I just received a reservation request and I’m suspicious of it. Here is what the guest wrote: “This is My wife and my anniversary Trip. Could I please have 300 dollars worth of red roses place inside the home? We will arive at whatever time you tell me ... Latest reply by Gwen386

Hello, recently I got a booking for - couple of days. I asked the guest, who’s staying and why just to make small talk. He told me his dad was coming to visit him for school and it’s just going to stay in the Airbnb for a couple of days. So I’m like okay ... Latest reply by Bubba-Lee0