Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi, I have recently had requests from potential guests to view the property and I just didn't feel right about it. I myself have used Airbnb and never viewed anywhere prior to staying. Today I have a confirmed booking but they are now requesting to vie... Latest reply by Ciara143

Hey yall! Someone told me there is a way to apply a Late Check-In Fee? I have a guest that is arriving around 10pm and was not sure what the protocol is for any guests arriving after the designated check-in window of time listed. Please let me know if... Latest reply by Joshua44

I have a guest arriving in three days who has one review from the previous month. The host of that stay warns not to book this guest for several reasons including some property damage. Should I consider canceling or give this guest the benefit of the doub... Latest reply by Stephen1412

I need some help with my first nightmare guest who didn't read my advert, booked something not suited and then wanted services I didn't offer - after she had checked out and woke me up. Because she was such a nightmare I refused to do more favours after v... Latest reply by Kristina46

Bonjour je me permets de poster un message ici car je suis hôte d'une maison à Paris où je reçois des guest Air B and B depuis février. Maman solo, le fait que je puisse rester dans ce logement repose sur le fait que je loue sur air b and b.Hier matin, j'... Latest reply by Sabine833

Hello community! I'm wondering if any of you would be able to provide some insight and perhaps some language around how to respond to current guests of ours who rented our home for Labor day weekend and one of the families that would be joining them can't... Latest reply by Lorna170

I noticed that when I schedule a message to be sent the evening before departure, it is only sent when the stay is 2 nights or longer.Does anyone else have this problem? Latest reply by Moshe2

I just had a guest check out who left a nasty review. Amongst other untruths, she stated that my husband is creepy, and that we watch our guests. Untrue! All my other reviews are 5 star, and this review changes that and makes us look really bad. Ho... Latest reply by Robin4

I have been working with Airbnb from December 2021 1st payout. I got soon after that for every payout I do a lot of struggle writing to customer support hundred times making one and other baseless excuses. This time guests check in on 16/4/22 but till t... Latest reply by Summit-View0

Hi everyone, We had a group of guests who stayed for a few days at our airbnb in CapeCod. It is July and very warm outside. Our house has central AC to accommodate for this to make our guests comfortable. Our guests complained that the house was too cold,... Latest reply by Diana2015