Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, we are new to hosting and have accepted a 9 night booking. Just wondering what the usual expectations around the cleaning and washing (bedding and towels) for a 9 night booking. Would we be expected to go in and clean and change the sheets and towels ... Latest reply by H-Cricket0

So I had someone book in for a weeks stay as a single person. I’ve been talking to my neighbour when I did change over and he told me there were three people there. This makes sense as both beds were used. This is my first booking so I don’t have any revi... Latest reply by Bhumika

As a guest trying to book, I have until now not succeeded in uploading an "Airbnb-acceptable" photo of my Dutch passport. For what it's worth, reason could also be that the selfie (that is requested along with it at every new attempt) doesn't match the ph... Latest reply by Bhumika

We booked a rental in Reno for the xmas week but unfortunately, we had a major snow storm which dumped 17 ft of snow on mountain roads breaking a 50 year long record. All highways were closed between California and Reno for several days. I explained to ... Latest reply by Jennifer3689

i have been staying at a hosts property and went to extend it, Money came out of my bank a receipt on Airbnb then the money was put onto the next request two days later have of course offered to pay the missing days, but the receipt was taken down and a n... Latest reply by Andrea-and-Glenn0

Hi there - Would you give a full refund to 3 females who stayed one night because of “continuous” door knocking at around 10 pm? According to my new neighbor in the apartment next door he knocked 3 times only. According to him he was friendly but did ask ... Latest reply by Mark116

What all do you like to include in your welcome basket? Do you supply any extras in your space? We stayed at a space that had little spa samples of face masks and such. It was very nice. Latest reply by Elaine701

I have had to turn OFF instant booking recently because of a serier of similar incidents. Over the past couple of weeks, I have had 2 next day instant bookings, "to visit family in town", which I did not think much about, until the second guest arrived. ... Latest reply by Stephanie

I run a private bedroom and bathroom for guest in my second apartment room. I charge $50 on weekdays and $70 on weekends. It's in a really nice area in the city of Atlanta.The issue that came to is my internet went down for 3 days and couldn't get it up a... Latest reply by Mike-And-Jane0

Hello, I’m staying at an airbnb for a month and I’m a few days in. However, I don’t feel super comfortable with the surrounding location because it seems sketchy. The host seems nice and the actual airbnb seems fine. Nothing deviating a lot from the descr... Latest reply by Fred13