Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, I listed a room for $70 a night for up to 4 people. Today someone booked it and it says the person paid $125 for one night. How come? Latest reply by Bhumika

I had a guest that booked 9 nights ..he jammed my bathroom door shut .. got locked in the bathroom for about 15 mins .. he says as I was at work.. I had to get the door fixed lucky my nephew was able to fix it for me, left the hot water tap running in the... Latest reply by Veronica1190

I am thinking about renting out my apartment. when will i expect the most bookings? what does the seasons look like? Latest reply by Dimitar27

I keep reading that hosts can read the reviews left by guests, as soon as the guest writes the review. But in my case, I can only see what a guest has written or how they have rated me after I leave my own review or after the 14 days period after the end ... Latest reply by Pat271

I tried to make a reservation and was asked to upload a selfie and a photo of my passport. 8 hours later my reservation was deleted as the verification had not taken place. So I re-booked the accomodation. They asked me to re-upload an image of my passpor... Latest reply by Johan1710

I get the following message after I submit payment: " How Can we help you?Only use this form if you’re unable to complete this security check using another option—it can take several days to get back into your account if you need our help " Does not make... Latest reply by Jenny

Hi all, We are looking to park our car in Oslo for a few nights, but we're having a nightmare booking anywhere in advance. One thing that I had considered was to approach an AirBNB host to establish whether they would allow us to use their garage, obvious... Latest reply by Sybe

*** **[Sensitive information removed in line with the Community Center Guidelines] Latest reply by Sybe

So a rental was canceled 30 minutes after booking. The user misread the dates. The airbnb and host is refusing a refund but has reposted the listing for the date. And is refusing to message the renter. Talking to you ** in Topshsm Maine. **[Name hidd... Latest reply by Mike-And-Jane0

Is there anyway to help get airline passengers into our listings quickly? To be transparent, I paused my listing awhile ago but would be willing to open it for folks being shuffled around at airports. Latest reply by Charlotte1159