Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear hosts Is anyone knows there is an airbnb 'name and shame' guests list? We just had an awful experience with the last guests - **, who broke our electric gate, said nothing about it until we found out the next day. When we enquired about it, they ... Latest reply by Sudsrung0

We are new and had someone wanting to book from the Philippines. They said their agency is going to book for them. This seems like a red flag but wanted other opinions since I was not sure if agencies actually did this or not Latest reply by Sudsrung0

After spending another 2 plus hours behind my cleaners doing laundry for a recent guest (cleaners had already done a load and just aren't paid enough to sit through more) I am flummoxed by the absolute scope of variation when it comes to towel usage. We... Latest reply by Julija27

Hello, my house is in the middle of the forest. Besides the garden I keep the house in good shape. It really is very okay. But also big and not very new anymore. Last few years I upgraded all beds, bedrooms, extra shower, new painting of the walls, bett... Latest reply by Mark116

So, I have a work crew staying at my air bnb. They’re here to help with communication cables after hurricane Ian. I told the guy when he booked it that my normal policy is no to work crews because I’ve had bad experiences cleaning after them, but I felt b... Latest reply by Rachelle95

Our last guests prior to Covid shut down left a very bad review as we complained and charged them for lots of damage - we are now listing a new property and I see that their review is first of the reviews - how can I rectify this unfair and untrue review? Latest reply by Emiel1

Hi everyone,1/ I have a guest who's staying for about a month. He booked two adults but when I checked the electricity report during his stay, I found that he used a lot of electricity (an average of about 28Kwh per day). One day he used 78.35Kwh, and it ... Latest reply by Huy13

We have a guest requesting to book that wants to check in 4 hours early and check out 4 hours later than our check-in and check-out times. I’m annoyed by this request and my first reaction is to just say no. He’d get a total of 8 extra free hours at our p... Latest reply by Jill159

Hello, We are using a CRM (Monday.com) to manage and organize the inquiries we receive for our properties. We use an email parser which received the email notifications and parses the booking details from the email.The problem is that these emails are h... Latest reply by Lorna170

Unbelievable…Last spring, after an uninterrupted designation of Superhost for over 5 years, they pulled my Superhost because of a cancellation I did (my only one ever) 6 months before. It was never reinstated despite all the horrible stuff I went through... Latest reply by Deb75