Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Airbnb screened a girl named ** to stay in my home only one night and she left 4 boys and 2 girls unattended and they dumped out a full jug of laundry soap and a 1 gallon jug of palmolive on to my wooden floors and processed to use my house as a skating r... Latest reply by Helen3

What is Airbnb suggesting hosts do to clean and disinfect listings between guests so that we can make travel as safe as possible between now and when the various global outbreaks subside? It makes sense to incorporate best practices that hotels might be u... Latest reply by Yadira22

I requested a refund a few days ago and have not heard a response for days. I am no longer able to travel to San Fransisco due to the coronavirus outbreak and I am requesting a full refund on my booking. does anyone know a better way to get in contact wit... Latest reply by Juan63

A month ago I started a claim with Airbnb after a guest had an unauthorized party resulting in over $11000 worth of damages.i phone Airbnb daily to be advised that a case manager will contact me. I have been denied permission for a direct phone number or... Latest reply by Sarah977

Hi Bnb community, this is my first time here and posting, I have been doing bnb for under a year, I am feeling really like I can't be bothered anymore as I had a elderly couple for art deco, I realised I charged really low, they asked for cacli milk and ... Latest reply by Gene745

I live in a private living area in my basement when I book the first floor on AirBnb. So I can tell for the most part if someone is in the space due to the hard wood floors. The pipes run thru a couple of the rooms, so I can hear if the water running . ... Latest reply by Savannah-Grace0

How do you all send the Nest codes to guests? You can only add guests from the app via email yet their email addresses only work if sending on the airbnb desktop. Please help if you've figured this out

We had horible exp on renter wont leave we had nightmare getting rid of them court dates police issue not worth the cheap rent how can we avoid that issue Latest reply by Linda108

Helloa guest did not follow house rules (did not read them) and left the kitchen full of dirty dishes - full. He said he thought the cleaning fee covered this. i left a review which said honestly that he had lots of good reviews but did not leave my house... Latest reply by Anonymous

Hello,Yesterday and today I tried to refund our guest for the booking above, but I keep getting a server error.Can you please check? We want to refund this guest completely because of an error in the rates (KIGO to AirBnB).Ron Latest reply by Sunwise0