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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had a booking cancelled and agreed to have the fee applied as a booking credit as I had two make another booking to replace the one that was cancelled. When I rebooked the credit was not applied and full payment was taken. When I questioned this I was t... Latest reply by Mike-And-Jane0

My booking was increased in price by host 3 months after I booked. Host was adamant that the issue was with airbnb's system and insisted I should cancel the booking myself.I contacted airbnb who told me the host needed to cancel the booking, as the price ... Latest reply by Mike-And-Jane0

Hi, I was wondering if anyone had any advice for me. We've been hosting for 3 years only a few months a year and never ever had a problem like we do now and I'm so frustrated!A guest booked in Monday to Friday, everything was good well I assumed it was be... Latest reply by Mar125

I just returned from a short trip in Italy and had a terrible experience with a host who blackmailed and harassed us, asking us to shorten our trip for questioning & refusing to pay the tourist tax that was NOT listed. I am a host myself and am still di... Latest reply by Paule283

Hello Hosts!I trust you're in good spirits.Could you provide me with some guidance on establishing a cleaning service for my listing?Are you familiar with any reputable cleaning services around the Milton vicinity?I value your insights immensely.Many than... Latest reply by Paula

Hello All, My 16 pound miniature Dachshund ate rat poison at pet friendly airbnb in Watervliet, MI late August 10th, 2023, 1/2 of checking in. I was a guest and my sister made the reservation. This was supposed to be a fun, sister's trip to Lake Michiga... Latest reply by Mary5797

Hello Guys first time here I have a question:I rent only for a minimum of 30 Days because my town doesn’t allow short term rental.my last guest left July 5th and I still don’t have any reservations coming.anyone else have had this situation before?Sidney ... Latest reply by Paula

"Your listing has been suspended for 5 days. This happened because its rating dropped after your most recent review." Click "Track Listing Performance: 61.1% 5-star ratings"Great job! Your overall quality rating is up 11.1% compared to the previous 30 ... Latest reply by Anne11447

Evening, had issues paying the final balance on your system a week ago and had to ring your office in US. Was on the phone 40 mins, little did I know I would incur such charges to my phone. The problem appeared to be somewhere in your system as we tried t... Latest reply by Kevin2945

Hi all,I'm looking for some advice on how to proceed with AirBnb and hosts in an awful situation. I found my dog with a block of rodent poison in her mouth while staying at a property listed as pet friendly. Here is the actual language from the listing: "... Latest reply by Mary5797