Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I’m a host in the UK. Ive recently had guests that stayed with us. The place was trashed. They didn’t even use bin bags in the bins and blind broken. Ridiculously amounts of rubbish and rice left everywhere. I’m a superhost and new to Airbnb. (Only be... Latest reply by Gwen386

I'm currently hosting a young woman who had 6 glowing reviews about how kind, friendly, and respectful she is. My guest started out by smoking pot inside the unit which I could smell coming into mine. After reminding her to smoke outside in the shared yar... Latest reply by Huma0

The guest requested to book for two weeks, but was asking if she could book weekly (money was tight). So I sent a special price (since she didn’t seem to know how to do it, or else she would have originally booked one week). While doing that I put 65$ (... Latest reply by Adriana-P3

Hi a guest recently wrote a review in which he rated us 4/5 on cleanliness but when I checked on what we could improve on he said he wanted to change his review to 5/5 as there was nothing he could fault us on . Is there any way he can do this ? Latest reply by Mike-And-Jane0

I recently posted a comment in another thread survey, and it was suggested it be a separate conversation. I would love to see a poll asking hosts what "chores" they ask guests to perform before checking out - there seems to be a lot of chatter - Reddi... Latest reply by Terry642

Hello, I just started hosting last December and for the first time (via Airbnb platform) I have mid term guests. These guests (husband, wife, 3 kids, and dog) have been at my house around 55ish days now. They are paid up until Sept 30th. Here's what ha... Latest reply by Danielle1399

When guests are added to a reservation, can the host see their histories? Latest reply by Gwen386

Hello! We have had our AirBnb for a year and have enjoyed it so far! We've had nurses stay 3 months at a time and have had great success with that. We have a family that needs to book our place while they search for a home to live in since they will be ... Latest reply by Bronwen25

hello, I received a booking for a date that was not available, the check out date is sunday but I had it blocked of weeks ago insinuating that the person would have to check out on Saturday . This has happened to me before with Airbnb where I was a guest... Latest reply by Lenore22

I have a guest stay for 49 nights and I charge her $125 for cleaning fee. She said she left me $20 tips when she packing out. I was like “you don’t have to”. Soon after she confirmed checked out, I realized why. She left a lot of garbage in the unit. Th... Latest reply by Pia434