Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi!, I need your help solving a mystery. I'm a fairly new host but have already run into two groups of guests who have stained multiple towels (6ish per group) in the same way, and I can't figure out what is causing the stains. I'm not terribly con... Latest reply by Mariann4

Hi - Is it within AirBnb policy for a host to set rules via a house manual or physical sheet not provided until check-in? I am seeing a growing number of hosts set a wide variety of house rules that are not in the listing but are only provided at check-in... Latest reply by Andy48

The incident was brought to my attention and i immediately contacted Urgent support. I have YET to receive support. I call and/message daily. I have a police report. My place was trashed and smelled. Multiple glass paraphenalia, drugs stashed everywhere. ... Latest reply by Jenny

First off the primary reason I'm hosting on Airbnb is to help with some extra income to recover from a hurricane. Especially in the south east they are very common and there are a wide range of possibilities and outcomes from worst case, direct hit from m... Latest reply by Camille725

I'm tempted by a listing, but which has no previous reviews. The host has 9 reviews as a guest elsewhere, but there are no property reviews for his listing, so nothing to go on. Tips, please? Latest reply by Helen744

I am a super host with a 4.9 star rating and 286 reviews. Unfortunately during the stay of our last guest, the guest damaged our home and a brand new comforter went missing. Not horrible stuff here but the guest clearly should pay for the damages and ... Latest reply by Huma0

So, I just got the magic little message... Superhost status achieved this quarter. Yay! BUT, what are the benefits really? Here are some of the ones displayed if you click on the link to 'Superhost rewards': I would like to get some other hosts' opin... Latest reply by Huma0

Hi, I'm fairly new to hosting with great guests so far. I have one lady who asked to book as i have pre-approval, but then after i responded disappeared. Then a few days ago came back asking to book for a month which i agreed to. She then asked to come... Latest reply by Mike-And-Jane0

Hi I was happy to get the good news that I’m a super host but my listing doesn’t show that I’m a super host and doesn’t show up in super host searches although my name does have the super host badge on it once you click on the listing . How do I get the s... Latest reply by Huma0

Tell me please, am I quite mad in thinking that adult guests may reasonably be expected to turn off heating and lights on departure day? We actually remind them to do so , but regularly find heating and lights left on. I really don’t get it at any time, b... Latest reply by Helen3