Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hey, I rent a remote cabin and campsite. Both are off-grid, so I provided a pretty in depth "Things to Know, Things to bring" document and a written directions page, because GPS and cell phones don't work when you get close to my place. My quests are coun... Latest reply by Emiel1

Queridos colegas, preciso muito de opiniões sobre um fato muito desagradável que se passa neste momento. Recebi recentemente um hóspede que desde o momento que chegou (não aceitava que eu tinha horário de check in), culminou em sua expulsão por trazer um ... Latest reply by Beatriz98

I rent out a room in my home. I am not getting excellent ratings for check in procedures. I welcome guests at the street or front gate, lead them into the front door, show them the room, and the house rules, towels, table and chair, water and ice, etc. I ... Latest reply by Sandra856

To give some background information for context I have a stand-alone house that is managed by two full-time staff. One housekeeper and one gardener. I don't live in the property. Repeat guests - a family with young kids, stayed this past weekend. They bro... Latest reply by Brian2036

Hello, I am interested in making my Airbnb more “kid friendly” because the property can accommodate large groups (families.) What are some ways I can do that? Is there certain toys I can get? Maybe certain amenities are good to have for kids? I don’t have... Latest reply by Solveig0

I thought I'd share a lovely note that my guest, Holly, left this weekend after staying with us for a night. I host in a sweet little unit out in our shared backyard, so our guests often get the full experience of hanging out with our 3 small kids and ... Latest reply by Jenifer65

I would like to offer one of the rooms in my apartment on Airbnb. I have an Airbnb account now and have published information about the room, but I have not made bookings available yet. I cannot find any information regarding payments. Airbnb has not aske... Latest reply by Karl1039

Hello all! I am a new host only 3 weeks now and would love some honest feed back from you guys. Take a look at my listing and let me know your thoughts. Thanks in advance. www.airbnb.co.uk/rooms/15207430?source_impression_id=p3_1628443746_AIIfywOgog9%2... Latest reply by Helen427

Hi, I wanted to ask what do you guys do if a guest checks in and sends a video tape of walking through your house( which is a modular home built 15years ago) and says it’s grimy because there are smudge on the mirror? This happened 3 days ago, I sent m... Latest reply by Quincy

I just reopened for bookings after going offline during lockdown. Strangely (or maybe not so strangely, considering all the folks who've been stuck at home), all I've gotten so far are reservation requests from newbies. I have instant book on, but part of... Latest reply by Susan653