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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I had a rough Saturday night --- I had a late flight cancellation and lost my phone in an uber. I booked a place in Dupont Circle in DC at around 10 pm. I apologized for the last minute booking and explained I had travel problems AND had lost my phone tha... Latest reply by Luana130

I am curious if anyone has ever experienced “that guest” who, upon arrival at the guest room or residence, began looking for problems by moving furniture away from walls, checking behind and underneath beds for dust or any other item which could be called... Latest reply by Nanxing0

Apologies if this is in the wrong place but this is my first post.I am due to stay in Cornwall for nearly a week from 11th May.It looks like I will have to cancel although I hate doing it.Going through the cancelling process I would need proof of the Govt... Latest reply by Roy621

Hi Everyone,I just thought you might like to know, i just had a text chat with a repa few minutes ago and he said they have no date for when the 25%refund payments will start. Latest reply by James321

I’ve asked questions similar to this before, but most of the time what I have been told or found on the Internet relates to long term rentals. My question pertains to Airbnb guests (I live in Maryland) who stay for short periods, like one or two weeks, a...

I am not sure if I can cancel a guest and they pay no Penalty? We are still under lockdown and my guests for May where able to cancel but I reached out to my guest for end of June( only coming for 4 days) to see if he would like to change his dates or can... Latest reply by Marit-Anne0

The Air BNB COVID extenuating circumstances policy allows any guest to cancel at any time and receive a 100% discount. As a host, you want people to cancel sooner rather than later so you can free up your calendar to accept future bookings or possibly hos... Latest reply by Denise249

I just received a phone call from AirBNB customer service regarding a guest I am currently hosting for their second night. She instant-booked, and it wasn't until after the booking that I noticed she has a 2.5 star rating - a previous host mentioned she ... Latest reply by Danielle476

I'm a Superhost and I had booked a room for April 9th-14th in New York City.On March 13th Governor Cuomo said, "My guess is in the state, we already have thousands of cases,".By March 13th Broadway had canceled all shows and so I canceled my reservation w... Latest reply by Susan17

Hi Everyone, In February of 2020, I booked a 5 day trip to Malta for this upcoming June. I booked a hotel for the first three nights and an Airbnb for the remaining two nights will be spent at the booked Airbnb. Unfortunately, the COVID-19 came into the w... Latest reply by Nanxing0