Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A couple stayed for 2 nights. They stained the comforter and 8 towels. Not sure if it was blood or wine however they made an effort to get out an ran a load of laundry turning all the sheets a light grey and the stain remained in comforter. Furthermore ... Latest reply by Lorna170

Our shower was not function on the last day our guest rental. Water was everywhere they had to clean it up and b4 they left for their dinner reservations. Hence they could not shower b4 dinner. Would you give a full refund or partial refund. would lov... Latest reply by Lorna170

Hi there, We are a hospitality company that has been in business alongside AirBNB for several years, and our account was compromised last December. We have an active fraud investigation going on as our payout method was changed to a foreign bank account a... Latest reply by Bhumika

Good morning, all!I have a two unit house. I typically rent each unit separately. I have a guest wanting to rent both units. How do I handle it? My thoughts where to add in the charges to one listing and make the second unit unavailable for those date... Latest reply by Pat271

Hi there, I know other hosts have raised this in the past, but I just wanted to flag it again to see if anyone has a workaround to this? For the last two days I have had a reservation on my calendar where the guest is awaiting ID for a booking for two day... Latest reply by Helen744

Wondering how you find out if hosts will allow a wedding on site We are a couple in our 50s. No plans for a wild party We are looking in mass or New England. Ty Michelle Latest reply by Kitty-and-Creek0

I have booked Thru Airbnb for a Saturday stay in Saint Louis. The total came to $250. On Thursday night I was tested Covid positive and unable to travel. I have contacted the host and was not willing to change for another date. He was willing to refund o... Latest reply by Huma0

I discovered today that you can have different prices on airbnb for the same accommodation on different devices/accounts. The service charge is different on another device/account. Booth android devices but with different accounts. Is there any official ... Latest reply by Michael7114

My guest did not pickup her dog’s poop and the condo administrator called me to let me know I will be fined $25. Should I charge my guest the $25 and should I put it in her review? Thanks in advance Latest reply by Lorna170

Hello!I found a property that I would like to book but I don't know if I can trust the host. The host is a superhost and has only 2 properties, only 1 property has 4 reviews from the same person in like 2020... The other property has no reviews at all. It... Latest reply by Huma0