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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

A gangster hosted a large unauthorized party at my home with lots of weed and alcohol. They damaged the fire alarm and broke doors and stuff. Cops got tipped of and called me to get permission to break up the party as they were worried. It took 3 days for...

Wonder if any of you had experienced the below for the guest to claim compensation after 24hours of stay.My guest sent a dispute after 24hours of stay claiming the house was dirty and some other issues. We replied immediately for sending cleaner to look a...

I only seem to read negative experiences on the forum re hosting guests who are hosts themselves, so I thought I'd share my experience. I recently hosted 4 guests in a row who were also hosts, which was a strange thing, as they are the first ones I've h... Latest reply by Delwyn3

I have a guest who was upset that I made a claim against her for using some chemical on my marble bathroom counter that ate away the surface of the shiny marble. Then she draped the gloves she used over the back of a kitchen chair painted with lacquer. Of...

Hello fellow hosts, I’m just here to rant a little. So, a guest checking in on June 11th is adamant on getting 100% refund despite our Strict Cancellation Policy. She wants to cancel but wants me the host to cancel instead. I explained that if I cancelled... Latest reply by J-Renato0

We have made our cottage available free to covid19 responders and have shared that with our guests that have had to forego their stay so they can share the experience. Latest reply by Lawrene0

Hi everybody! Looking for some advice from other hosts. My listing is a guest bedroom in a shared apartment. I've had a lot of success hosting for the past 2 years, typically hosting several guests each month. I live in a great central location in Manhatt... Latest reply by Mark116

Hi all , Not sure if anyone can help ...due to coronavirus as i host i had to do a few full refunds due to flights cancellations . Do I have to refund also guests that were going to a concert and the gig was cancelled? Thank you Latest reply by Belinda55

hello! does anybody here already recieved their refund 15 days before or longer? i cancelled my trip for feb 24-26, and i refund last feb 4, then they said i must wait for 15 days. i’ve read lots of feedback regarding the refund process by airbnb which is... Latest reply by Mie1554

Hi - I'd like to offer a 75% refund to guests who cancel due to COVID. Airbnb site says .... Enabling hosts to offer refunds directly. Many guests have had their travel plans affected by coronavirus disruptions, and hosts have asked how they can be consid...