Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all I have just called my local health care practice and offered my Airbnb annex free of charge to any doctors/nurses etc that are in need of separation / isolation , they need a safe and rekaxing space more than anyone ! if anyone else feels they can ... Latest reply by Yadira22

Location: Silicon Valley. Date: March 2020 (Coronavirus startup time) . My guest stayed a few days and then, totally understandably, wanted to fly back to be with his family. No worries, he paid for the days he stayed and was refunded the difference. Howe...

hey folks, as a guest in a well reviewed airbnb, my laptop was stolen from our locked room. For some context, the airbnb location was a house with multiple private bedrooms, and then a communal kitchen and bathroom. Each room was locked, and we had the ... Latest reply by Sarah977

I made my reservation back in January but the checkin date is not util May 2, 2020. I understand that the COVID - 19 impacts both consumers and business but in my case proper planning is not paying off because I decided to book early. Im losing over $100... Latest reply by Yadira22

Hi all, I had a trip planned to New Orleans and requested a cancellation because of Covid. I had to request through the host bc Airbnb is only refunding through the 14th (which is nuts). Anyway he declined and I was a bit shocked. I'm a host and have let... Latest reply by Mark116

Our first guest checked out yesterday. Right now my wife and I are doing the cleaning. Our first walkthrough we noticed food debris everywhere. Even the bathroom. Fruit loops dried and stuck to the floors and kitchen surfaces. We found leaves and gra... Latest reply by Craig536

I am very surprised to see so many angry hosts who worry about the money more than about their health and life. Do you really want to host during a pandemic? You would risk your health for a few bucks? Are you so desperate? Money means nothing if you will... Latest reply by Sarah977

Bc of this corona virus I need to cancel this order but it cost too much help pl one time to cancel this reservation.there is extraordinary situation in my city Latest reply by Linda108

A previous guest who stayed at my place 2 years ago contacted me yesterday. He sent his phone number through the app and wanted me to call him so he could ask a few questions about AirB&B. I told him that it's against AirB&B policy to contact outside the ... Latest reply by Linda108

Like most of you, we have had cancellations when we were expecting a gangbusters spring season. All of my accounting projections have gone out the window. So with our downtime, we are tackling some improvement projects like painting and doing some early s... Latest reply by Huma0