Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Im scare that the 1st guest would be a no show ,how can i overcome that ? Latest reply by Vivian1141

I have been a Super Host for most of 4 years, but does it help when you have a problem to solve?? No I don't think so!! Can anyone think of an easier problem to solve that the following one:-Guests arrive and have a wonderful stay, but I did not receive m... Latest reply by Ana7

I have been a host for over 8 years and just experienced a new scam. I had a guest that claimed he was coming from Vietnam, although his profile is an actor from Los Angeles, and kept on with inconsistencies in his story. He was traveling all the way to P... Latest reply by Sandra216

I am a relatively new host (just a couple of months) and have been really fortunate in my small town to have pretty high occupancy. I am struggling to find balance on how to review less than ideal guests. I don't know how to gauge what is a little hiccup ... Latest reply by Gillian166

Hi I have written a quick reply, but I want to make sure everything looks good, but I don't see an option to preview. How can I do testing of this? Same issue with scheduled messages. Also is there a way to insert a door lock code? I am trying to do the l... Latest reply by Gillian166

The guest cut through my house to get to the back where the guest house is located. The current guest could not get the wooden side gate to open. This gate leads to the back of the house where the guest house is.The guest tried to use the key that opens t... Latest reply by Rachael43

How do you report a listing for false advertising?For example-A 'waterfront' listing is almost a mile from the waterA 'beachfront' listing is 6 streets from the beachAn "entire place, 1 bed, 1 bath, kitchen' listing is a tent with shared bathrooms & kitch... Latest reply by Gwen386

hello everybody, my guest refuse to check out (made a late checked out , one day after), the next reservation wascancelled due that issue, so I made an aircover claim and Airbnb denied it and they said this : "your claim for booking income loss is... Latest reply by Fernando1561

Multiple times now I have had Spammers use the inquiry feature to try and communicate with me. Most recently, a Real estate Developer sent info about his business and asked the Appraisal value of our Container Cabin. This felt really intrusive so I repo... Latest reply by Lorna170

Hi everyone, We value the feedback about the rebooking and refund policy that we’ve heard from Hosts in workshops, here in the Community Center, and across Host Clubs. From your feedback, we understand that many Hosts aren’t familiar with the pol... Latest reply by Hilda194