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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I think it is imperative that, all guests, new or old be sent a mandatory education piece, on what to expect from an Airbnb experience. I have hosted a number of people over the years who have stayed in empty homes, guesthouses, etc. but not a shar...

I was wondering if anyone has an elderly and/or a disabled roommate when hosting? I am looking into Hosting and take care of an elderly gentleman who is very quiet.

Dear all, I spent one week in Copenhagen and one day and half upon my return home, a claim was filed by my host, who alleges that his bedroom floor has been “significantly damaged” while I was staying there. This is completely false and outrageous. The h... Latest reply by Alessandra852

I have a guest who I realized broke one of my house rules— no smoking/drug use on the property. It is my only house rule so I can’t imagine it is easy to miss. I’m a woman who lives alone on the property and the thought of confronting a male guest alone f...

Hello, everyone. Thank you for coming in to take a look, it's a bit longer content than I was thinking.... This is my very first time to be here to ask for help.I and my partner been hosting guests since 7 years ago, I know we've been done a lot to help o... Latest reply by Helen3

I have been renting my property for last 10+ years with Tripadvisor, Homeaway, Airbnb and other booking online platform and have a highest satisfactory reviews from the guests. Recently a guest complained to airbnb with some safety issues with electrical ...

I am seeking some thoughts on how to word a review for a guest who has gone out of their way to look for issues to complain about in relation to cleaning. As an example they have lifted a lounge up to photograph under it in order to claim it had not bee...

Last guests clogged the toilet so bad I think I'll have to get a plumber. They probably flushed wipes, which is explicitly discussed on my rules flier. Is it fair to charge them for plumber costs?

Simply the host should have the option or access to the damage deposit Either via by the guests depositing it into an account or host having access to the credit card. The damage deposit is simply there for the host’s property. If the guests know the own... Latest reply by Linda108

I have just started hosting a guest for the next 6 months. At the time of the inquiry ( from the mother) (guest is 19) she said he was a student starting an excellerated pilots program and would be at school. He had arrived, and been here a week, but now ... Latest reply by David4245