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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi All,We are fairly new to hosting and had a weird issue tonight. Our property is located in a more rural area of San Diego. I always let the guests know that since it’s rural there is potential for wildlife spottings (snakes, coyotes etc.) and to always... Latest reply by Paige207

I recently had a guest family, booked for 13 days. On the 4th day they stated they found fleas in the place - bedroom, kitchen and one family member... and demanded a full refund. We have had several people stay in our apartment and have never had a compl... Latest reply by Brian2036

So we had our strangest guest of the last 5 years leave this morning and I'm trying to figure out how to word our experience into a truthful but fair review and also how to block her from staying with us again. We have a shared house. My husband, 3 kids... Latest reply by Anthony608

The new coming guest told me, after he made the reservation with us, that he and his family (wife, one infant, and one toddler) will arrive in NY at 6 am on Sunday.He said: "Hey. We are arriving early morning on 10/10 (610a). Do you think we can check in ... Latest reply by Debra300

I just wrote a long history of the problem and tried to post it and it said an error occured Latest reply by Sarah977

I came to this platform to see if anyone else is experiencing what we have been experiencing in the past year as hosts. We have been Superhosts for several years and bend over backward to make our guests as comfortable as possible. This past summer has ... Latest reply by Sarah977

Good morning.I made a mistake and approved a reservation for a guest with no reviews. They are not returning my messages. Any suggestions?Thank you.Maritza Latest reply by Emiel1

I’m a new host and just had a disquieting experience with guests. I have an old house that kind of rambles, so to create a rental space I just installed locks on all the doors (on their side in the rental, on my side at the end of hallway, top of stairs ... Latest reply by Emily1491

Hello All, so 3 guests have left items behind. First guest was their 10 lb dogs shirt which I kindly mailed back to them for $5 and didn't charge. Second guest a pair of nice slipper socks. She said to knot them and use as a dog toy. But instead wash... Latest reply by Brian2036

Hi folks, I currently have an airbnb with one bedroom and an office with a futon. It's listed for 3 quests. I plan to add a queen bed to the current office, making the space two bedrooms. My issue is the only bathroom is a en suite, meaning you must wal... Latest reply by Teresa1505