Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi Everyone,we’ve been at this for two months now and we’ve been booked every weekend during that time. But when we check on the house we always find it a mess. We’re also having trouble finding quality cleaners but that’s another issue. And after all thi... Latest reply by Fred13

I've enabled Professional Hosting tools but still can't send attachments to the email alias - how are we expected to communicate??? Latest reply by Sarah977

HelloCan an electric wall-mounted fireplace be considered an "indoor fireplace" and checked under amenities? airbnb doesn't say anything about fake fireplaces. Latest reply by Andrea1160

We are currently purchasing a property 5 hours from us in a touristy area that we frequently visit. Currently the property is listed on Airbnb and has a rating on 4.53, it’s managed by an agency. I would like to do some repairs and then continue with th... Latest reply by Alex208

There is always a fine line between making expectations clear with guests and being too crazy about your house rules. I find myself debating putting up a little sign in the kitchen with some simple rules like "empty the coffee filter before you check out"... Latest reply by John5097

Good evening, We had a group of 8 young men turn up at our rental which has five bedrooms. The booking was made by their secretary. I woke up this morning to find they had gained entry to our other 3 bed gite so I confronted them. They refused to leave ...

I am in Southern California, have been hosting for close to two years (Super Host status) with roughly 225 pretty darn positive reviews. Obviously, all Airbnb‘s are different. We are just 2 miles to the beautiful beaches of Southern California, with an ou... Latest reply by Emma2401

Hello all, im desperately after some advice please, I have a booking that is due to arrive on Friday 25th (3 days). I reached out to the guest to give my name etc when I accepted the booking, to no reply. For the last 24 hours I have been in contact askin... Latest reply by Colleen253

Just wondering if hosts should provide the following: - paper plates, cups, bowls, plastic utentsils? - cereal for breakfast? - milk?- eggs? - fruits? Latest reply by Michelle1851

Hello all! I am looking for some advice on what to do with a recent caterpillar invasion. We have a very successful Airbnb on a small all-sports lake in mid Michigan. This spring we had some unwanted guests take over. Small gypsy moth caterpillars appeare... Latest reply by Anonymous