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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello, sorry bit of a long one here. I've just been wondering what happens when a bad guest damages the place and refuses to pay. In my house rules I have "No party's" etc and a minimum of 2 night stays but I have had my fair share of bad guests recentl... Latest reply by Debra300

Anyone get these inquiries? I find them a little puzzling. I always respond politely with a brief list of attractions but I do wonder how the potential guest happens upon our listing without knowing what there is to do nearby. One assumes they aren't just... Latest reply by Lara1265

Hi there, I have confirmed a reservation as a host for a couple of weeks time and was wondering if I change my bank details on Airbnb, whether the guests payment will be released into my updated bank account or whether the money will go into the old accou... Latest reply by Chae6423

How do I send an information attachment to a guest which contains more words than the airbnb attachment will allow? Marie5884 Latest reply by Marie5884

Hi, I have a guest who sent an enquiry about a stay. The guest wants to phone and ask some questions before he books because he is staying for a long time and it will be a big booking. However, when I send my number Airbnb blocks it and he can't contact m... Latest reply by M199

We aren't brand new but we are always looking to improve. We haven't changed our listing all that much since we started. so we would love some Critique and suggestions from other hosts. https://airbnb.com/h/tocalandia Latest reply by Andy2884

We often have same-day turn overs which is great, but our cleaning team is dealing with a situation where guests do not respect check out time and even when given a 5-10 minute grace period, extend their departure up to 45 minutes. The cleaning team is ni... Latest reply by Frank1455

So my house keeper left the window open and the lights on. Accidentally a few house flies came in and were attracted to the light. The people checked in and saw a few bugs and asked for a fly swatter which we provided. Then after they used all the beds an... Latest reply by Priscilla273

Hi Airbnb,I would strongly recommend you to make a campaign towards guests and hosts about best practise messaging. I have just experienced requests from guests who make me uncomfortable hosting them because of bad practise messaging.One was from a Dane w... Latest reply by Yvonne682

My current guest, who checked in a few days ago is complaining about a smell of cigarettes in the foyer of the apartment block where my Airbnb is. He has asked me to ask the Body corporate to do something about it, which I have but haven't heard anything ... Latest reply by Anonymous