Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

What if past guest do not post the review, should we approach them for the reminder or follow up? Latest reply by Gwen386

Is it just us or are you also being ignored by Airbnb Ambassadors? It’s been 4 weeks of follow up calls and no one calls us back!! We filed a complaint to have a Review removed (which contains a bunch of lies that doesn’t accurately describe their expe... Latest reply by Gisele158

We have been retning out our summerhouse through Airbnb the last 5 years and have problems with the cleaning after the guests - or rather lack of cleaning. the guests are supposed to clean the House before they leave and usually everything is fine. but... Latest reply by Huma0

This is a serious issue. I am only able to host a certain number of people by fire code and rental ordinance however airbnb does not think infants are people. I know we have discussed here if infants take space and resources or not but this is different. ... Latest reply by Inna22

Hi, Looking for a bit of advice from anyone who may have been in this situation. I have two students from Kazahkstan staying with me. They are studying at Glasgow University until December and booked to stay at my place for the whole of September Th... Latest reply by Louisa82

Hi!, I need your help solving a mystery. I'm a fairly new host but have already run into two groups of guests who have stained multiple towels (6ish per group) in the same way, and I can't figure out what is causing the stains. I'm not terribly con... Latest reply by Mariann4

Hi - Is it within AirBnb policy for a host to set rules via a house manual or physical sheet not provided until check-in? I am seeing a growing number of hosts set a wide variety of house rules that are not in the listing but are only provided at check-in... Latest reply by Andy48

The incident was brought to my attention and i immediately contacted Urgent support. I have YET to receive support. I call and/message daily. I have a police report. My place was trashed and smelled. Multiple glass paraphenalia, drugs stashed everywhere. ... Latest reply by Jenny

First off the primary reason I'm hosting on Airbnb is to help with some extra income to recover from a hurricane. Especially in the south east they are very common and there are a wide range of possibilities and outcomes from worst case, direct hit from m... Latest reply by Camille725

I'm tempted by a listing, but which has no previous reviews. The host has 9 reviews as a guest elsewhere, but there are no property reviews for his listing, so nothing to go on. Tips, please? Latest reply by Helen744