Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

my apartment was booked for a 5 days by a guest (A) on behalf of 2 girls (B) who were coming from abroad. The girls where ok and left the house in good condition. I asked them to "leave the key in the apartment and just close the door". They decided to... Latest reply by Amanda660

Hi fellow hosts, Can any of you help me find the right words for telling someone that the reason I am declining them is because of a previous bad review?The bad review said they were noisy, parting until 3am and brought 3 more people than they put on t... Latest reply by Frontdesk8

Hi I booked an airbnb out of state and the host asked for my home address and my email. I was wondering if it's normal for an airbnb host to want to know my personal home address as I don't see any reason for it. "Can I please get your full address and... Latest reply by Valerie238

I host a bedroom in my house. I don't like it when guests fry bacon. Grease gets everywhere, the smell won't leave, pans get ruined, I am worried the pipes will get clogged. Is it asking too much to forbid bacon? So far I just bite my tongue. Thanks Latest reply by Louise1073

I have a large self contained airbnb which attracts extended family groups. I have an ongoing problem with cigarette ends...I supply outside ashtrays and allow people to smoke in the garden and on the decking, but have recently had 2 groups which ignored ... Latest reply by Amanda660

I’m skeptical and wanted to get feedback from seasoned hosts. Thank you. Latest reply by Cathy978

I have been hosting for a few years nowmy beautiful space has really been enjoyed and appreciated by manythe most recent long term guest has the place looking like bachelor pad/ dorm room disgustingly filthy. I have gone in a few times and cleaned up. It ... Latest reply by Debra300

If they say their bringing pets or children under 12 and book or inquire about a listing that does not them they should be alerted and prevented from instant booking. Has anyone else had to deal with a lot more guests that are new to Airbnb and don't re... Latest reply by Huma0

Can any of you with experience in this area advise me? My property is listed pretty full six months out, but two things have changed. A dog fence I had posted in the pictures is not available for use though pets are welcome and we have a 2.5 bath and th... Latest reply by Pam1384

How can I get them not to send check in details? I have been a successful host since 2016, doing just fine with sending the instructions myself. When Airbnb sent them somehow, without my knowing, they sent the wrong lockbox number. The guests couldn'... Latest reply by Gillian166