Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello, 1 double room in my home. I offer a self service breakfast included in the price , laid out on kitchen table (I charge £31 pr night) Cerials, fruit, breads for toasting, selection of jams, orange juice, tea/coffee ...Many people are passing throu... Latest reply by Emiel1

Most guests arrive all together in one vehicle, however we have been surprised by as many as four vehicles with a family of four. A married couple arrived just yesterday with each driving their own car. Where on the listing would you recommend asking if t... Latest reply by Kathryn-and-Paul0

I need help on what to do here. i have a guest that booked a one night stay, she thought she had booked two. I actually had opened the dates for her and she only booked one and then a couple weeks later someone else instant booked the other. When I let... Latest reply by Dave52

We recently went to Puerto Rico for a trip and decided to stay in all Airbnb's and booked 5 different Airbnb's. Four of them managed by management companies and one with an actual host. The only one that was good was the hosted property. All the other l... Latest reply by Till-and-Jutta0

We have been renting for almost two years, mostly longer-term rentals, and are proud of having received 23 straight 5-star reviews. We always try to go the extra mile for our guests and take pride in having met their needs, especially when they say so in ... Latest reply by Rich-and-Yan0

I received a death threat from a guest in the messaging system and here we are 75 hours later and 8 phone calls to AirBNB customer service and they STILL haven't banned the guest and they still haven't removed his fake review on my place. AirBNB NEEDS... Latest reply by Jack1617

Okay so i had a guest check in on Friday at 9pm... i thoroughly checked the property... even rearranged the cutlery drawer so it was knives, forks and spoons as that’s how ocd I am... sunday 3 days later the guests say they want a refund and send photos o... Latest reply by M199

Hi guys, just wanted to get some feedback or opinions on what is reasonably expected of you as a host. I had a guest who said he was 'uncomfortable' because I did not fill the kettle in his room with water and he said 'the bedsheet hasn't been ironed, nei... Latest reply by Neil408

The current guest (2 nights booking) has violated house rules: 1. UNPAID AND UNBOOKED EXTRA GUEST2. PARTY3. QUIET HOURS The complaint came from another long-term guest who had booked a room in the same apartment. What would be the smart thing to do in t... Latest reply by Anonymous

I just got new sheets and a comforter and both have stains. I got them in white so they could be bleached but it's not working. Anyone have any ideas? I hate to toss them, since I can no longer use for guests. Latest reply by Marjie0