Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

As a host who has been required to change from short term “ holiday” lets to longer corporate type lettings by recent changes in Irish law, I have encountered a problem that I didn’t anticipate. Because I offer a large apartment with gas central heating w...

Our current guests have broken a house rule that I made abundantly clear, I’ve allowed them to bring a dog under the conditions that they are to keep the dog on a leash at all times and pick up waste immediately. The dog has been off leash, I’ve been cont... Latest reply by Sarah977

I am trying to issue a full refund to a unsatisfied customer, which is okay. But it keeps giving me the error "Exceed refund limit" after I add my card and try to pay. There is no information online that talks about this issue. Latest reply by Roberta2

One guest suggested I should have a stainless steel kitchen bin instead of a plastic one because it would look better. I used to have a stainless steel one but it rusted. He said I should still get one and replace it when it rusts. But I think it is waste... Latest reply by Sarah977

I have had needless damages over the years from long term and short term renters. The most common one was not turning on the fan in the bathroom leading to peeling paint and mold. Thousands of dollars in damage later, I have thought of some ways to protec... Latest reply by Lizzie

Guests often comment that I should provide Kleenex. Since some of my homes are bigger, if I put one in each bathroom, bedroom and kitchen, it is now $10 worth of Kleenex so I have been reluctant to do it. Is that where Kleenex is supposed to go or can I g... Latest reply by Stephanie

Hello! I recently hosted some lovely guests at my apartment in London. The bathroom is shared and I noticed that on the second day of their stay that the shower cradle was cracked. They had taken a shower the evening before and I know that it I did not br... Latest reply by Helen3

I'll just put this here and put my neck on the line. I've been advocating this to other Hosts , I have it in my Booking Terms and I send out automatic messages to booking guests to 'add guests to their itinerary'. I believe that Airbnb should make this c... Latest reply by Ian-And-Anne-Marie0

We have posted in our rental that we appreciate help in conserving energy. We ask our guests to turn off lights and air conditioner if they are going to be gone for an extended period of time. Our guests still feel it's okay to take off and leave the TV... Latest reply by Jack-and-Karen1

Is it ok to ask a current guest their planned check out time? Latest reply by Juan63