Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My wife and I just opened our 1st STR in upstate NY. Our listing clearly states 4wheel drive/all wheel drive is needed to access the property in the winter months. My driveway is a shared driveway, crushed gravel the first 1000 feet then turns to concrete... Latest reply by Sarah977

We had a couple who stayed an extra night last weekend when we had the bad snow in the UK. not to bore you but Bruce dug them out but the guest was very unsure of his vehicle and didn't even know how the 4x4 facility could be turned on. They ended up stay... Latest reply by Helen3

I have been busy telling others what great guests we have had this year, and all of a sudden this comes along.It wasn't an Airbnb request so I can decline it without fear of retaliatory action! I know it's every travelers duty to try and strike the best ... Latest reply by Anne10908

My husband and I are fairly new to Airbnb and this past weekend we had our first terrible guest experience. They broke one of our beds, had a party, smoked in the house etc. Our cleaner found a cigar on the counter as well as ashes in the toilet and the h... Latest reply by Anonymous

So our guests have been here for four or five days now and we noticed - for the third night in a row now - that the bedroom window has been left halfway open. It is 3 AM now and it's 20 degrees in Colorado. yesterday when we woke up, it was EIGHT degrees ... Latest reply by Kurt240

Hi Everyone! I am a host living in Miami, FL and travel back and forth from New York for work. I wanted to start a discussion in regards to my listing to get feedback from other hosts. We are doing well so far with our listing, but lately the bookings hav... Latest reply by Claudia2797

Hello, this is a question directed more at homeshare hosts. This is a problem that I don't experience so often since I stopped doing short stays, but it still happens from time to time. I provide a number of things for my guests' use and do a pretty tho... Latest reply by Huma0

In hosting my real estate investments on Airbnb, I have learned and have some best practices which I think are worth sharing. Here's a brief summation of what I've learned, I hope that you find it helpful and you can apply some of these to your listings. ... Latest reply by Huma0

Hi Thank you for taking the time to read my post. I’m new and my first guest arrived today. i have smart everything in the home and can see what doors are open. Same with thermostat. He open back sliding door and master bedroom window all day all night an... Latest reply by Emilia42

Hello. I am setting up my first Airbnb. Is there anywhere i can find templates for printing materials to keep at the Airbnb ? Latest reply by Shimi18