Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I have told them that I would like to clean room and change bedding once a week but they haven't let me. Also they keep all the plates in room so I have non to use, when they do washing they leave it in washing machine all day and night then have to re ... Latest reply by Quincy

Am I held liable for any injuries sustained to a child if a guest shows up with a 3 year old when it is stated in my listing that my place is not suitable for children under 12 years of age?Please help asap! Latest reply by Kathryn489

Hi fellow hosts, I am wondering if someone can shed some light on our current situation with a guest initiated cancellation as it applies to the Extenuating Circumstances Policy on Airbnb's website. Our guests cancelled their trip 4 hours before check... Latest reply by Helen3

We had a recent situation with a guest who had some substance abuse and mental health issues which were evident during their stay. I posted about it in another thread. Now a week or two later she has contacted us asking if we found some items she thinks s... Latest reply by Sarah977

@Ketut Tinggen Bali Hi all, During this pandemic, there are many guest ask for "Can I have a look your villa before make booking?" Specially Local and foreigner who stay long in Bali This question is a little bit annoying for me, because later they... Latest reply by Sarah977

We have just had an enquiry and the countdown clock says we have to 'Respond within 04:13:20 to maintain your response rate.' Since when did Airbnb have a 4 hour response time? Latest reply by Emiel1

Hope everyone is doing well. Although I have been hosting for a while, I am getting ready to finally move from my apartment into my first home. I am curious on the best way to handle my existing listing and potential new one. I know my Superhost status wi... Latest reply by Lori339

I made a long-term booking 2 months ago for 6 months, but after 20 days at the property I had to leave due to the fact that the host (who lives upstairs) was making parties and loud noise every week and me and my 8 year old daughter couldn't sleep. There ... Latest reply by Emiel1

Hey everyone!We currently have a family renting our home for 5 days. The guest that booked the stay didn’t come off as very friendly to begin with, but has been messaging me with problems every day since they checked in (3 days now). First, they clogged t... Latest reply by Dale711

Part of my day job is testing electrical equipment, particularly what they term as In-Service Electrical Equipment, and it frequently includes rentals, Airbnb, landlords and holiday lets. (tool hire, offices, schools, IT etc as well) So I thought I woul... Latest reply by Clare167