Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A few moments ago we cancelled 2 reservations as per guests requests. We have a strict cancellation policy and a 5-night minimum stay. We host on airbnb to supplement of our family income. Our listing is a summer 3-bedroom house in Cyprus so hosting for ... Latest reply by Dimitar27

Do you prefer to chat with guests often during their stays? Or would you rather not hear a peep? Should guests tell you when they arrive or when they are checked out? As a guest yourself (if you use ABB outside of hosting) do you like your host to commun... Latest reply by Elaine701

Is anybody else finding that since Covid you clean more deeply than ever and in irony guests are much more picky? I have noticed this year getting a few 4 stars on cleanliness when I know they were not deserved and in comparison to previous years I always... Latest reply by Jerry473

Hi! I have a current situation with a guest traveling with their ESA not following my pet rules. The rules were sent at the time of booking and agreed upon; this included crating your dog when left unattended. I have no issue with pets as I am pet-frie... Latest reply by Deb216

Are switches with sensors (motion sensor / humidity sensor) ok for bathrooms? These are not smart switches and do not send or record any data, but use sensors to automatically turn on/off the light and fan. I'd like to think these are ok, but I'm concerne... Latest reply by Anonymous

How do I get a Guest to communicate on my Airbnb message than on private phone calls/personal without making either party feel awkward. This one Guest currently started booking my place and wants to do regular re-booking, I'm fine with that once it's done... Latest reply by Karol22

Other hosts.... please advise. Guests stayed for almost two weeks. Unfortunately, they stained a minimum of 6 different towels (kitchen, face, bath), a set of king sheets and my comforter. They were given a linen change after 6 days. I didn’t even ... Latest reply by Karol22

I woke up today to find an email from Air BnB. First, what was not legitimate about my listing? This person has stayed here since Thursday night. This guest stayed through a major event here in Florida, Daytona Bike Weekend, and now I receive this email, ... Latest reply by Rhonda282

We bought a weekend place in New Orleans to use privately (not for ABB at this point). I had a single week to decorate and get some things set up between all of our guest stays, day job and small side business. Sharing some pics of the kitchen (first is "... Latest reply by Emilie

Hi,our property is pet friendly (states in the condition they just can't be on the carpet/furniture) If someone brings a few pets and there are damages or extra mess- how do I pass on those charged after the person has already paid for their stay (we woul... Latest reply by Sybe