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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I NEED ADVICE. I have a guest in my home (husband and wife) who instant booked Wednesday evening for yesterday check in. They booked for only seven days, as they said is they had sold there home and we're waiting for the home they bought to close escrow.... Latest reply by Sarah977

AirBNB Perth - avoid this person [Guest] **. [Guest] invited additional guests who were not paid for, had a huge party which contravenes our house rules, they parked on the lawn and broke sprinklers and left dirty handprints all over the wall and stole a ... Latest reply by Sarah977

I have a new tenant that has been here 8 days. In VA and it’s been cold!! He tells me yesterday morning that the only heater working is the one in his bedroom and the small space heater I have left up there.So the living room/kitchen combo, the bathroom ... Latest reply by Sarah977

Hello Airbnb Community! I'm hoping someone can shed some light on this - I just published my first listing and I have been trying to setup Paypal as my Payout option. For some reason, I keep getting the following error message once I select Paypal and th... Latest reply by Vivian860

I have added payout preference since a month, and still it shows pending. Can anyone please help me how to solve this issue. Latest reply by Nick

How can I send check in info to a Guest on the day of check in? Not actual check in info but more a reminder or inquiry? Specifically, I send an email in the late morning of the day of check in asking : " Hi (Guest), Just checking in. to see how your trav... Latest reply by Vivian860

I am new to Airbnb and have received a booking request for a month long booking beginning 2/3. It's a verified user with no reviews who states they were for a company who helps find housing for displaced families. They are asking for the actual address (I... Latest reply by Kay288

Hello. So I have a duplex property. The main house is a 3 bedroom 2 bath centralized air. The back house is a 2br 1 bath but with no centralized air but I do have 3 brand new window a/c 1 in each bedroom and 1 in the living room. I recently added 2 sma... Latest reply by Kia272

Hey there, how do you all go about gathering flyers or info to put into your homes for your guests? Is this something airbnb encourages hosts to do or do you do it on your own? I operate a social enterprise/recreational non profit and I am just looking fo... Latest reply by Anonymous

Hi guys, I've taken a guest into my spare room for 13 nights and his personal hygiene is appalling. He's only left the room once and hasn't opened the curtains since he checked in, and hasn't used the bathroom once since he checked in 5 days ago.I suspect... Latest reply by Colleen253