Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I rented an unsafe home that had a bedroom with no fire egress in it (meaning I would burn to death at night in the event of a fire since there was no window in the bedroom). I told the host I did not want to stay. Then I ran around trying to find a hotel... Latest reply by Tamara682

Hi, Brand new host here and first booking is meant to arrive Saturday. We state that we are pet friendly to dog only and they are to remain outside. In the booking they didn’t state they had a dog but through communication I have found out they are bringi... Latest reply by Fred13

I'm New i here . I am surprised that I only have one booking at the moment though. Would you be willing to give me advice about my listing and see if I set something up wrong or if some of my policies are turning people away? Latest reply by Jenny

Hi there, I made booking (request only, not instant book) at 10pm at night, then I woke up yesterday morning with the confirmation. The issues I have are: - My wife has been going through some health things (mental and physical) - I understand the cancel... Latest reply by Adam1787

So I had a renter last week that smoked cigarettes in one of the bedrooms. I tried to get the smell out but it didnt work. I had a renter begin their stay last night that was unable to stay due to the smell in the bedroom. They will be unable to stay the ... Latest reply by Ben5101

Airbnb has been such a great platform to do business on. Most of my guests have been amazing. However, sometimes I get guests that throw events and have too many people over. (I have the house rules on my listing as well as a physical copy on the wall of ... Latest reply by Grace851

Hi, I really need help to get my security refund back. I have booked Airbnb from the 1st of March till the 5th. We had some issues so we didn't stay in that accommodation so we got a full refund but while booking Airbnb I had to put in a deposit of 250 p... Latest reply by Mike-And-Jane0

Airbnb REJECTS Veterans "U.S. Government Military IDs". AFTER Airbnb verified and used my credit card in my prior rental transactions- with complete payment and no complaints from hosts, andverified my home addressverified my phone number,verified my emai... Latest reply by Mike-And-Jane0

Does this violate Airbnb review policy? "(Guest) was friendly but was not necessarily considerate. Arrived at the guesthouse at 9 am for a 3 pm check in." Latest reply by Jessica729

How do you handle broken house rules during a stay. My renters have 4 dogs at my house and I only permitted 2. They are staying a week and it’s the 2nd day. Suggestions? Latest reply by Kristen506