Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, We are hosts in Cuba. Our challenge is we cannot set our LISTING CURRENCY and PAYOUT CURRENCY to be the same as recommended by Airbnb in order to avoid loss on currency exchange. The only currency available to us for PAYOUT CURRENCY is CUP/CUban P...

Hello, We are new to hosting and have only just had our first booking booked. Any feedback on our listing would be appreciated. https://www.airbnb.com.au/rooms/52336559?check_in=2022-02-22&check_out=2022-02-28&guests=1&adults=1&s=67&unique_share_id=224ba1... Latest reply by Linda356

I have noticed during my hosting that,not every guest would want to communicate with you. I have 2 guests in my previous hosting that would not even respond to your messages.I found this very awkward as you would not know how to support or host them bette... Latest reply by Josiane160

How to stop people from taking your towels or wiping their make-up on the towels. I have only been a host for 6 months & I have bought more towels than anything. It seems that every other person is taking the towels or they try to replace the towel with a... Latest reply by Scott57

Hi everyone, New Year, new start? Those familiar words can feel a bit difficult in the current climate, but we all do try our best to make the most of it, regardless. Whether it’s getting in shape, learning a new skill or quitting a bad habit, the ma... Latest reply by Donna240

I have to complain a bit here...and wonder if I should do anything or say something. Guests always ask if they can have an early check in. (Our check-in time is 4pm) If we don’t have someone checking out that day, I always say yes, usually telling them th... Latest reply by Sarah977

FEATURE REQUEST - For some reason the programmers took away the section on booking requests that included the message button or the original message from teh guest. I have to go into my inbox to find it and can only accept/decline on the app or the link ... Latest reply by Ryan111

Recently i have found airbnb making arbitrary decisions without following their own processes. 1. A guest left a listing because they claimed it was riddled with mold (3 year old cottage there was no mold) and although i replied within minutes of them let... Latest reply by Emilie

Hello, So I'm new to hosting and finally got my first booking. It was a gentleman that was verified. And he had 1 previous review and he was visiting because of a shoulder fracture. His place of therapy is nearby. He booked 7 days in our private room. He ... Latest reply by Anonymous

We have in our House rules that the doors need to be kept closed during their stay. It seems living on the river they enjoy the view of the river and the mountain and like all doors to be wide-open. This poses a problem when rattlesnakes, bats, muskrats a... Latest reply by Brian2261