Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hey all,I'm in desperate need for an apartment for 45 days in Barcelona and found one, which is exactly in the area, I'd like to rent. However, there are images of the place, as the host claims they're renovating it. See this link for the place: https:/... Latest reply by Pat271

TLDR: At what point is the line crossed between reasonable usage and ignorant damage? My husband and I are at odds with the last guests. They are repeat guests. First time they booked it was for 2 adults, and baby, and a dog. Then they had a friend join... Latest reply by Lorna170

We are closing on a condo in New Orleans for personal/ family and friends to use. At this time we are not considering using it for STR but it meets the city rules for eligibility if we wanted to later. My dilemma is this. We are in Maryland with limited ... Latest reply by Karen3562

Hi, we are new to hosting and have accepted a 9 night booking. Just wondering what the usual expectations around the cleaning and washing (bedding and towels) for a 9 night booking. Would we be expected to go in and clean and change the sheets and towels ... Latest reply by H-Cricket0

So I had someone book in for a weeks stay as a single person. I’ve been talking to my neighbour when I did change over and he told me there were three people there. This makes sense as both beds were used. This is my first booking so I don’t have any revi... Latest reply by Bhumika

As a guest trying to book, I have until now not succeeded in uploading an "Airbnb-acceptable" photo of my Dutch passport. For what it's worth, reason could also be that the selfie (that is requested along with it at every new attempt) doesn't match the ph... Latest reply by Bhumika

We booked a rental in Reno for the xmas week but unfortunately, we had a major snow storm which dumped 17 ft of snow on mountain roads breaking a 50 year long record. All highways were closed between California and Reno for several days. I explained to ... Latest reply by Jennifer3689

i have been staying at a hosts property and went to extend it, Money came out of my bank a receipt on Airbnb then the money was put onto the next request two days later have of course offered to pay the missing days, but the receipt was taken down and a n... Latest reply by Andrea-and-Glenn0

Hi there - Would you give a full refund to 3 females who stayed one night because of “continuous” door knocking at around 10 pm? According to my new neighbor in the apartment next door he knocked 3 times only. According to him he was friendly but did ask ... Latest reply by Mark116

What all do you like to include in your welcome basket? Do you supply any extras in your space? We stayed at a space that had little spa samples of face masks and such. It was very nice. Latest reply by Elaine701