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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi folks, Late last week there were major storms (& damage) in my area, resulting in widespread internet outages. Mine was checked a few days ago & seemed to be fine. Yesterday a family checked in for a 5-day stay & today the internet isn't working. Basic... Latest reply by Nat10259

I have a guest who booked for a month ( november ) arrived on first day and stayed for few minutes and left smiling.She checked the room and left but never come back …i messaged her 2 days after no response then messaged again after 2 days but never respo... Latest reply by Mary-Jane17

Hi there,Messaging from Wellington New ZealandCan anyone advise if there is an existing Rubbish Policy or charges for excessive Rubbish.Not specifically for silly guests having parties, more for larger groups who look after the property but have excessive...

Hi all,Just wondering when my guests leave can I ask they pay for charges re wasted electricity and cleaning the oven? They run the washing machine for 2 - 5 items. And have made my oven extremely dirty by grilling items within. Not to mention the oven tr... Latest reply by Branka-and-Silvia0

Hey folks, I’ve had a few issues with a guest that I’m currently hosting. She had issues with her payment being processed when she initially came. It finally came through. She was unresponsive in the beginning and did not clarify when she checked in. I am... Latest reply by Linda108

A recent guest did not show show up for their reservation, did not respond to messages, did not cancel, did not request a refund, and did not respond when I let them know I was refunding their cleaning fee, when I let them know I was sorry they were unabl... Latest reply by Normen0

Current guest is saying the mattress is causing her night sweatswants a refund Latest reply by Emiel1

hello I recently reactivated my listing account I am not sure about payout methods. seems like I can accept reservations but I don't know where the payout money is gonna come from since I didn't set out a payout method.thank you very much Latest reply by Sarah977

How do I hand my keys to my tenants without me meeting them. I live in a different state so meeting f2f is really an issue to me. I am new to hosting please give me some advice. tq Latest reply by Ng31

Our guests (they are leaving today) apparently left the house the other day with a plugged toilet on the second floor. We don't know if they knew that or not. They returned after a long day of sight seeing (1am) and discovered the toilet had overflowed an... Latest reply by Laurel150