Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello Hosts- I’m trying to locate host @@Rita in Oak Harbor, WA Future guest met my criteria of having a review & auto-booked tho short comment on review is for her mother (a 4.5) . After two difficult guests I’m concerned this could be another & frankly ... Latest reply by Zoe338

name **, from LA, phone area code 818, he checked in our house the other day and stayed more than 28 hrs, then he called airbnb complaining cleaning issues, regarding dust on top of refrigerator , after he got fully refund he still wrote a nasty review. t... Latest reply by Laura2592

This is our third year hosting. A guest recently stayed at our cottage and left us a very nice review. In her private feedback, she asked if any of our guests have ever reported paranormal activity in the house. She went on to describe what she and her... Latest reply by Lorna170

Hello fellow hosts. I've been on airbnb for several years but never knew this forum existed. Cool to be here! The place I rent is in a very touristy area in France, so a lot of short stays. When my Mom lived in the same apartment with the guests, it was e... Latest reply by Yas6

Red Flags, instant book for 1 night ... "We are both vegan, and my husband is also gluten free, and I have a lactose intolerance, Please ensure our dietry needs are met. As we are on a bike ride, I just want to make sure there is a space for our bike... Latest reply by Robin4

I posted both questions and answers for the 2 step process and the system wouldn't let me move forward??????? I have guests coming this weekend and want my money in my bank account please...HELP!!!

I have a small lakeside condo and I allow pets. However the POA has firm rules regarding dogs… they must be on leash when outside the unit and are not allowed at the pool. Fines can be up to $300 per occurrence. A guest showed up at pool and demanded that... Latest reply by Colleen253

Hi, I'm new to hosting (UK) but enjoying the experience so far! Just wondering about having a couple of my family to stay whilst hosting guests. I can't remember if we had to state how many people were at the properrty when setting up the listing. In our ... Latest reply by Helen3

We have a 2 x day booking beginning this Friday 16th July (1 x named guest plus 3 x unidentified housemates). Have sent 2 x messages plus 1 x text message plus 2 x unanswered calls. Nothing. We also have a family booked in directly afterwards for 5 x day... Latest reply by Emilia42

Hoping this goes to the host circle to commiserate- last time it posted to the help board... Well here we are: day 1 of a 3-day stay with a guest who asked if our pet-friendly listing could be extra-cleaned prior to their stay because her "children have ... Latest reply by Ted307