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Hey fellow hosts. I’m curious to know if anyone has found an effective checkin method that doesn’t involve personally meeting guest, a lock box, or changing the door lock to a keypad? I have two properties in an apartment building that does not allow chan... Latest reply by Paul1255

My guest had to cancel due to unforeseen circumstances. Though I had a strict cancellation policy, I never intended it be the policy to be relevant for a stay 8 months in advance (when she cancelled). I refunded her the amount I would have received. ... Latest reply by Helen3

This guest applied to stay with me earlier this year and I declined mainly due to recovering from a fractured hip, he kept pressuring me to stay and eventually stayed for 1 week. he has now booked for 2 weeks and I don't want him in the house, I live alon... Latest reply by Colleen359

I was hoping for some guidance-- I have a guest arriving and the condo pool is unavailable due to a fire in the electrical room. I received an update that the pool won't be available for my guests use. Should I offer some sort of refund for this inconve... Latest reply by Rowena29

Dear Airbnb Hosts!This is my first time that i am writing something here. Today the local police knocked at my door. They said that the neighbors has complained about strangers visiting this flat on a daily basis. I told them that sometimes i receive my f... Latest reply by Robin4

Recently I rented a place in a beautiful spot of the world ! It mentioned accomodation and you read the instructions on how to get there and you believe you can use your 2WD car.As a tourist you don’t know the area and you follow the instructions of the h... Latest reply by Rowena29

HelloI would love just to ask, when is usually are money coming back to the account. The guy cancelled my booking and I haven’t receive my money yet.

A guest is renting our condo for 29 days in February. They want to get mail there. I said no, because the rules will change and we will have a “Landlord/Tenant relationship”. If we were to have long term tenants, this will definitely be allowed. We have... Latest reply by AandM-Vacation0

A guest tried to make a reservation at my place, and she seems to have some difficulties, so I gave her my phone number to help with the process. The reservation was on the 25 - 27th. Today, the 29th, I just realized the reservation was canceled by airbnb...

How do I protect myself when a guest takes my keys back to another part of the united states? He says he would mail them but it's been two months and he does not respond to my messages or texts. Latest reply by Danielle476