Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone, I have a guest who arrived 2 weeks ago and is scheduled to stay 2 more weeks. We've had problems with him since the beginning: he smoked on the terrasse in front of the studio which is also our terrasse (studio is inside our home but complete... Latest reply by Bhumika

We have had a spate of recent INSTANT RESERVATIONS from seemingly DELINQUENT NEW PLATFORM USERS and are awaiting a report on a possible bug, this just after the removal and reinstatement of the Instant reservation Pre Booking Message, all as elaborated on... Latest reply by Peta7

I will be offering for a fee to our guests if they would like something added to my vacation rental property for say, anniversary, birthday's, honeymoon, etc. Where would you list this that we are offering this service? All responses are greatly appreciat... Latest reply by Heidi639

Hi, we have a property in Topsail Island NC which we Airbnb for about 60% of the year and we live in Ohio. I’ve been a super host for four years until this last quarter and didn’t make it due to one cancellation on my end but that’s another story. I have... Latest reply by Helen3

I usually accept guests without an Airbnb history and never had a problem in 7 years, until now. I want this person out of my home (shared home)! During his stay he has repeatedly broken so many house rules that it got to the point where I suspected he'd ... Latest reply by Huma0

Hi, My cleaning company has bailed on me 2 times and the house has been left dirty by the last host. I had to refund the money to one of the guests in good faith as I believe I would have been upset too. Do you have a suggestion if someone cna come and cl... Latest reply by Sybe

Hi, I have a challenge to handover the key to the guests for few dates. DO you k ow of an option that a fellow host can take my key and the guests can collect from. Thanks for your help in advance.regardsManish Latest reply by Inna22

Hi all, Received an inquiry about a person wanting to utilize our tiny house for the high speed wifi. They apparently live in a rural area and need a reliable internet service (we are an hour from this person). He also is not needing to spend the night b... Latest reply by Lorna170

 I’ve enquired about a 1 bed apartment to rent for a couple of months, does this sound legit? Latest reply by Lorna170

Booked a 6 month stay in a Baltimore AirBnB, from Jan 1 2023 thru Jun 30 2023. On Jan 9th, picked up the kitchen trash can, I saw a mouse run from behind the trash can to the side of the back door. Contacted the host. She said "Oh no. May I have photo of ... Latest reply by Mike-And-Jane0