Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I recently had 2 guests for an overnight stay.After they had left I found the wetroom floor drain blocked as well as the Basin trap blocked by dirt and stones.They were cycling the South Downs way and had got extremely muddy.As winter approaches I will be... Latest reply by Chris232

Hello, first time hosters! We are managing a house for our landlord (we live in a suite over the garage) and the second guests we have brought a small dog that violates the policy. The owners were strict about no dogs being allowed. Not sure what we can d... Latest reply by Laura2592

We’re big dog fans and (touch wood) have had great canine guests thus far. Its opened up a much bigger slice of the market and its working well for us. Guest booked ages ago - dates were rescheduled as the wedding they were attending was postponed. The... Latest reply by Amanda660

I haven't been hosting too long and have hosted 19 groups thus far. I have had all very good results so far, as I am very clear in my listing, my rules in my pre-approval message, my pre-arrival message and pre-check out message. However, I have just h... Latest reply by Willene1

New to hosting. I need some advice, I hosted a guest couple days ago. Her stay was for two nights. The guest herself Obeyed my house rules. However, An incident occurred in the early hours on the day of her checking out. This is where I need your vie... Latest reply by Sarah977

I have a new booking. It originally came in as an inquiry from Meg with no profile and no reviews. She said she was on a road trip from NY to CA and would arrive at my CA cabin in 3 days. I asked if she had stayed in an Airbnb before since she seemed to u... Latest reply by Jillian115

My Christmas guests sent me a great review but it was after the 14 day period had expired, so the link did not work for them. How can I get their text up on my review list; I really want it there to assist my viewers. Thanks David Latest reply by Patricia3204

We are new to hosting and I recently hosted 2 bedroom apartment. We have some guests we are hosting in our home who are providing some challenges. First guest asked for very flexible check in at 10:30 am instead of 15 :00 pm (usual checkin time) and che... Latest reply by Helen3

Please share your experiences of addressing rule violations with guest, especially smoking, while guest is still in your rental. I have had to address this several times. I do allow smoking on the front porch. If I know a guest is smoking marijuana, I l... Latest reply by Kathy842

What to do if a guest tests positive whilst staying in my seperate studio. Can I ask if they have insurance to cover an extended stay. Air bnb weren’t very helpful really sat on the fence. Any advice would be appreciated. I am based in the Algarve, with B... Latest reply by Branka-and-Silvia0