Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Taking this situation as an example because it just happened but it could be anybody. A girl from Korea requests to book my room. She has a name on her profile which doesn't tell me much, the rest is completely blank, no description, no picture (we are no... Latest reply by Maria2288

Hi Guys, A guest checked in today at our villa. The same afternoon I received a guest complaint about the level of noise from construction next door. I was sent a video through by the guest and the noise level seems excessive (angle grinder for exampl... Latest reply by Harrison9

I have a guest who just arrived for a 30 day stay. His profile stated he was coming from another UK city, and he didn't mention anything regarding foreign travel during the correspondence. Yesterday he texted me saying he was travelling to the UK from ... Latest reply by Ann72

Just wondering how many of you have the experience of guests booking, but then they turn out to be someone different even though they are verified or have bad intentions, ie: want to hold a party, sneak other people in etc. Is this a common occurrence? An... Latest reply by Anthony608

I’ve been hosting for over two years and up to now have always encouraged guests to help themselves to breakfast, and allowed them to use the kitchen. I’ve had the occasional 4 stars for cleanliness - and the offending area is almost always the kitchen. H... Latest reply by Helen350

I had guests that booked for 2 nights at my home. They held the reservation for 1.5 weeks before they decided to move their reservation up a day. I knew since it was only 4 days away I would probably lose the possibility of another booking for the last da... Latest reply by Sharon31

Hello, I am a new host and would very much appreciate some help and advise. I have accepted a booking from a guest for a weeks stay. Her profile says she lives in Paris and I cannot contact her by the phone number she has given. At present there is a ... Latest reply by Helen3

I need your advice community. I have a reservation coming up, I have emailed the guest several times with no response. Since the guest has not responded, this makes me uncomforatble to host them. I am considering asking Airbnb to cancel the reservation. I... Latest reply by Russell49

Hi, I hope everyone is doing as well as possible during this time. I just had guests who were here for 5 nights. I rent the upper level as of my house as a duplex type space. I very soon noticed a smoking odor, but I thought it was just a smoker with a he... Latest reply by Russell49

Hi Airbnb team, I spent time today learning about their new cleaning protocols for covid I went to search the recommended Keystone desinfectant cleaner which doesn't state to let it air dry. Airbnb specifies to spray all kitchen / bathroom surfaces an... Latest reply by Sarah977