Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A late night rant but after three years of hosting hundreds of guests in four properties the last week has been the most challenging! I'm seriously considering only hosting those guests who are older, wiser and have reviews! So far; Guests locking out oth... Latest reply by Helen3

So I have a guest that so far has been relatively polite but since yesterday he start it to demand things outside the scope of our host. For instance a face to face meeting in the house which we currently don't do for COVID, beside those he demand more TV... Latest reply by Sarah977

Hello everyone!! I use the Airbnb App to accept and communicate with guests. I post guest reviews and yesterday I posted on Private notes - These wont't be shown to guests" I assumed that meant they were not to be shared with the guest but for inter... Latest reply by Brian2036

Our staying guests asked us today if they could borrow an iPad or laptop so they could watch a movie because the weather had forecast a risk of rain. we were very surprised to get a request for something that is personal and would have confidential data o... Latest reply by Elizabeth2291

For those of you who AirBnb your place--if it has a clothes washer and dryer, do you supply laundry detergent for your guests to use? Latest reply by Brian2036

In the past year or so, I've had guests contacting me constantly when they are at the house. It's always something different, so it's not like I can update my listing with a question that is commonly asked. For instance: - Asking where the patio cushion... Latest reply by Anonymous

There is a designation in the listing description about animals being on your property. Officially, we don't have any pets on the property, nor livestock. But we do have wildlife, some of which could be startling to a guest (black snakes and skunks for ex... Latest reply by Debra300

I recently had 2 guests for an overnight stay.After they had left I found the wetroom floor drain blocked as well as the Basin trap blocked by dirt and stones.They were cycling the South Downs way and had got extremely muddy.As winter approaches I will be... Latest reply by Chris232

Hello, first time hosters! We are managing a house for our landlord (we live in a suite over the garage) and the second guests we have brought a small dog that violates the policy. The owners were strict about no dogs being allowed. Not sure what we can d... Latest reply by Laura2592

We’re big dog fans and (touch wood) have had great canine guests thus far. Its opened up a much bigger slice of the market and its working well for us. Guest booked ages ago - dates were rescheduled as the wedding they were attending was postponed. The... Latest reply by Amanda660