Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello! I am new to Airbnb and this is the latest review on who will be my second guest ever: “Very disappointed, would not welcome her again”... I’m torn between wanting ask the guest why she got that review (is this at all possible?) and trying to give ... Latest reply by Mara1118

So I was going to post on here for advice about this upcoming guest when I got a message from them. Basically they booked 2 weeks ago. Technically they sent a booking request with a message saying they were 2 friends one in a wheelchair but accustomed to ... Latest reply by Wendy684

i have been a host for 5 years and Ive had my share of picky people but these today take the cake! They checked in last night and seemed happy enough but I got a call this morning at 730 am they are asking if I would mind coming to the house, when I get ... Latest reply by Linda108

Hello, I am trying to figure out a more advanced automatic calendar blocking than what Airbnb gives me. I hope someone can guide me. Here is what I have/need. I have Rooms 1 & 2 Listing A is rooms 1 & 2 with a private bathListing B is room 1 with a pr... Latest reply by Cristina234

Hey everyone, As a host you get many opportunities to meet guests from all over the world. Interacting with international guests can be a lot of fun, however, it can sometimes be tricky when you don’t speak the same language. One easy way to better ... Latest reply by Melanie300

Have any of you had such issues? We rent out or garden level one bedroom studio downstairs which has a separate entrance, we live upstairs with our little boy and two pets. My husband travels a lot so usually just me and my son at home. Current guest have... Latest reply by Rowena29

Hi everyone! I’m new hire and I received my first booking ! The guest contacted me via app two days ago with a question and then booked, but today she contacted me directly on iPhone saying her Airbnb account has been locked and to communicate directly... Latest reply by Helen3

I found a recording toilet paper holder that was on in my Airbnb.. what should I do? Latest reply by Rowena29

Does anyone know if comments from a proposed customer who checked in and spent half a day will be or remain on my comment section under a strict cancellation policy. The customer wanted to leave using the excuse she was quote uncomfortable. That being sai... Latest reply by Colleen253

FALSE ALLEGATIONS? customers checked in, stayed 6 hrs and asked for refund? Listing clearly states universal entry, does your payment get held up and do the comments stay