Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I know there was another thread but cant find it so want to give feedback on not being able to view potential guests reviews anymore. When we as hosts get an enquiry or booking request we need to be able to see how previous hosts had found the experienc... Latest reply by Sarah977

I had a guest who tried multiple times to get out of her reservation / get money back, report a false claim of a gas leak 18 days after her stay. The gas company came out and found no validity in her report. She then contacted AirBnB and without speakin... Latest reply by Anonymous

What are somethings to offer a person who is staying more than a week at a time? Latest reply by Dale711

Last month, we reported guests who not only checked out late but lied about the number of guests staying in the property when asked through Airbnb message thread, violated the house rules, checked out late and while loading their car parked in front of t... Latest reply by Lizzie83

So I hosted for my first time It was fine it was slightly strange at first for me having someone in my house especially in older man and I’m 26 year old female. I could tell as soon as he arrived he wanted privacy and it was fairly late we didn’t talk m... Latest reply by Helen350

Guest only needs one night but books two nights and stays the first night. Next day he/she calls Airbnb and complains about something- cleanliness, face mask, sanitation, host was less than 6 feet away from them, whatever. In reality it does not matter wh... Latest reply by Ute42

What criteria do you guys use to know when to report a guest?I had a guest stay with me for nearly 6 weeks. She was ok but I work from homeand she would often be home during the day and want to come up to my space of my home and chat. I rent out the entir... Latest reply by Christine615

Hi I am not able publish my listing, app is asking to set routing rules going to payout methods and I do not find that option under payout. I have added a account under payout Still not able to publish Latest reply by Emiel1

About 16 months ago I had a couple from Great Britain who booked for a week and simply never arrived. I was new to hosting back then, so I simply kept the room is good order, making it ready for arrival each day, thinking that perhaps they would show up ... Latest reply by Harold75

What are the requirements or standards for sundries for guests who stay over three weeks? Specifically for shower products, bathroom and kitchen supplies (soap and paper products). Latest reply by Sarah977