Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi All!Had a guest come in last evening. He and his girlfriend booked my room until Monday.I was eating dinner, so said 'hi'. His cousin, her dog, and another person followed them in and went into the room with him. (My rules state no animals and no guest... Latest reply by Colleen253

Had a booking a few months ago for a local guest, "girl's weekend", 4 people, 2 nights. Not totally unusual, nothing alarming about the message. Instant book, one 5 star review. It was before I did the Easter egg in my house rules to show they read them.... Latest reply by Colleen253

Hubby and I are building a backyard cottage for Airbnb hosting. It will be two stories for a total of 16 feet tall per city ordinance. This gives us only 7 feet per floor for ceiling height. The entry/living area will be 16 feet as the loft only reaches h... Latest reply by Lucy738

I guess that is renting our house in 2 weeks, for 2 weeks, has requested our exact address so that they can have something shipped to the house while they are there. We don't usually send our exact address until the day before a guest arrives. Is this a... Latest reply by Lorna170

Hi guys, Bit of a strange one here, that I'd love to get your thoughts on. I have a guest and her two children booked into stay with me in the coming days who is returning to the city where I am based. The buildup to her stay has already been a bit chaoti... Latest reply by Linda108

We host a small two bedroom condo unit in a beach resort town. There is a queen bed, two twins, and a sleeper sofa. Last year was our first for hosting and we sure learned a lot. We have a three night minimum and most of our bookings are in the 3-5 day... Latest reply by Carol215

AirBnB currently has an inadequate policy to allow hosts to claim they cannot accommodate children under 2 years old. My assumption is that the host would need to baby-proof their place, but it is a fact that children cannot even roll over until they are... Latest reply by Sarah977

Hi everyone, For those with properties near the beach, do you provide beach towels and how does that work? How many towels do you provide and since guests use beach towels a whole lot more than bath towels, they're spending their days in and out of the ... Latest reply by BenkaandKeith0

Just FYI! Airbnb does not pay for damages! They claim they do, a security deposit is supposed to be held for damages but this is false! They do not pay damage claims! The guest can deny the claim and you are out whatever damages are owed. Thanks a lot Air... Latest reply by Laura4076

I've been hosting for 4 years and the last 3 bookings I've had have been single groups ( 6 single people) Despite pointing rules out no smoking, loud music late at night and making too much noise in the garden after midnight - all 3 bookings have broken e... Latest reply by Ian505