Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A guest place a reservation about 3 weeks from her arrival time, right during the check in reservation, as usual, I ask the guest to provide me her check in time, so I can organize myself to her arrival.about 3 days of her arrival, she told me she made a ... Latest reply by Normen0

Hey all, We have a glamping Airbnb that we just launched here in Georgia, USA, and we are thinking about offering a package to provide food. I'm curious if anyone has done this, and are there any regulations that I should know about? I've looked on the Ge... Latest reply by Anonymous

What do you to create a 'WOW' factor for when your guests arrive? We know that cleanliness, hygiene and sanitisation have always been a big issue when it comes to guest satisfaction. What else do you do to show that you've gone above and beyond to make y... Latest reply by Ian33479

Can we require a guest who claims an emotional support animal provide documentation for the animal? Latest reply by Lorna170

Hello fellow Airbnber's! I would really appreciate your thoughts/advice on my current guest, who I have felt extremely uncomfortable hosting throughout their stay. Thankfully, they are checking out tomorrow and, while I haven't contacted Airbnb about it (... Latest reply by Sybe

You've created your account, added photos, made a description, reviewed your house rules and lastly, set the price. You're waiting for that first notification from a potential guest, as minutes turn to hours that feel like weeks… Silence… What is go... Latest reply by Emilie

I listed my property on January 17, and have received many views each day but have only received 1 booking. I am grateful for the booking but want to ensure there are no red flags in my add that may deter others from booking. I have made the ad as hones... Latest reply by Sarah977

Just got this question from a guest. I understand 420 means pot. Do these people think no smoking rules somehow do not apply to them or are they just checking to make sure I am ok with them being high at my place? Neither makes sense to me (smoking is smo... Latest reply by Sarah977

Obviously if there is a water leak, call me any time. What about this one though? Guest messages that they need to check at 2 am (4 pm scheduled arrival on the same calendar day). I reply saying that they would need to pay for the extra night. The guest r... Latest reply by Huma0

I have just got home after renting out my house for the weekend and there is dog hair everywhere and a dog toy left, so I know that they had a dog here. I normally charge £25 for a pet, but they didn’t say they would be having one and so I didn’t charge t... Latest reply by Colleen253