Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi delightful fellow hosts... I'm interested in hearing if you've seen certain warning signs that alert you to a bad guest? For instance, now that you see these elements, you turn the booking down? I've seen enough of a pattern now to know that if they're... Latest reply by Michelle2475

I have a guest who sent a request to book.His booking was for 2 nights, (Tues/Weds) but he wanted to stay for 3 so could I let him do a late check out. Really late. Like Friday morning. He said he tried to book for 3 nights but it wouldn't let him so coul... Latest reply by Stephanie365

Have any other hosts had a similar problem to us concerning a malicious and untrue review ? We are lucky to have received pretty good reviews across different listing platforms for our 3 properties for more than 5 years. We have had very few problems of a... Latest reply by Celeste89

Hello all, this is our first time hosting a guest - so excited! Our first booking was for 1 month instant booking which was a complete surprise and for some reason I did not expect it and did not make clear my policies for long stays on the description. ... Latest reply by Colleen253

Hi guys! Im new on airbnb and i see that many people have problems with parties and smoking. What are you doing with that? My neighborhoods is very nervious and it always so hard to keep in good contact with them... Latest reply by Emiel1

Whilst it is good to get enquiries from prospective guests, it is very frustrating to continually get asked about availability. I’m sure like many hosts, I continually ensure that my calendar is kept up to date with availability.Is there anything Airbnb c... Latest reply by Helen3

I'm a new host who welcomed our first guests yesterday evening. Despite our listing clearly stating 'no pets' the couple arrived with what first appeared to be one cat. (We were never advised they'd bring any animals. In fact, after booking, despite email... Latest reply by Helen3

So our reservation is for six nights starting July 17th and we sent multiple messages to our host within the last week. He has a one hour response rate leading us to believe he is probably ignoring us. The Airbnb is overseas and now we're getting uncomfor... Latest reply by Helen3

Hello, yesterday evening approx 2100 a guest booked and wanted to move in at 2300 (3 adults), I apologised prefusely and said I couldnt host them until 3pm following day, today. They arrive about 3pm, lovely, 3 young adults. I give them the tour, spiel,... Latest reply by Colleen253

Hi All, I’m looking for some advice re what is acceptable in terms of cleanliness we’ve been hosting our holiday lodge in the Lake District since May 2021 having used the property for 18 months as a second family home. Our reviews from all guests since t... Latest reply by Yvonne693