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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Guest tells several lies during the booking process. They have more than the allowed number of guests, which included 4 elementary aged children, 3 boys and 1 girl. Within an hour of them arriving, I am getting excessive noise complaints from the other du... Latest reply by Fletcher-And-Janet0

I was interested in renting a New Orleans apartment for one month, December 2022. I emailed the owner and he agreed. When the charges became visible in addition to the rent, I emailed him and told him, the monthly charges would be too much for me. I tha... Latest reply by Ana2038

Hi there, I’m issuing a refund to a guest who added 2 nights to existing stay and I quoted the price adjustment without the additional airbnb fees because they didn’t show on my page. I want to refund him the difference. When I go through the steps, I com... Latest reply by Bhumika

Hi, I have question about airbnb extenuating circumstances policy. The airbnb admin helped the guest canceled the reservation with full refund outside our cancelation policy. The explanation provided to me was the guest booked our house because they want ... Latest reply by Shen220

I just had a guest , that the moment it checked in , this individual rearranged furniture , complained of hearing random noises , eletric box , then fire alarm, in which i quick went to check , but miraculously the noises are gone. , all the guest ... Latest reply by Fletcher-And-Janet0

Dear sirsWhat should I do if the guest finds that one pillow is missing after check-out?Judy Latest reply by Judy921

Sent a special offer to an acquaintance and it blocked them due to potential for party. But I know the potential guest so would like to unblock them and resend a special offer Latest reply by Mike-And-Jane0

Hi all, I've been hosting on Airbnb for the last 10 years, all of my homes have hot tubs as amenities and we do not charge any additional fees to heat the hot tub, these are amenities that we offer to attract more guest, we roll the cost of those items in... Latest reply by Fred13

@Quincy Latest reply by Helen3

I am new to Airbnb and live in the uk where my default payout is GBP. My house I am letting out is in Turkey where the exchange rate can be quite volatile.In march I found a family wishing to rent for a month. I appreciate that once the family book the pa... Latest reply by Pauline825