Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi, I hope everyone is doing as well as possible during this time. I just had guests who were here for 5 nights. I rent the upper level as of my house as a duplex type space. I very soon noticed a smoking odor, but I thought it was just a smoker with a he... Latest reply by Russell49

Hi Airbnb team, I spent time today learning about their new cleaning protocols for covid I went to search the recommended Keystone desinfectant cleaner which doesn't state to let it air dry. Airbnb specifies to spray all kitchen / bathroom surfaces an... Latest reply by Sarah977

It's just a question that popped in my mind I guess it might have been discussed in the forum before that sounds like a loophole in the Airbnb policies. I understand that the host guarantee term says damage caused by animals (including pets) is not covere... Latest reply by Helen3

Hello, So two days ago my guest used instant booking to get my room booked, they gave me one line of information only saying that it was a road trip for an engagment from one city to the next for one guest. They did not respond to any of my messages vi... Latest reply by Vanessa1275

Hi all, We have received a booking via Airbnb for dates that were blocked due to a booking via an alternative booking portal. Our calendars for both Airbnb and the other booking portal are synced and we are sure that both calendars were blocked for the bo... Latest reply by Mike-And-Jane0

Hi there. Need some advice. I had a guest who checked out last week and they were a complete nightmare. Left my place messy, they were inconsiderate, disrespectful and the list goes on. I even contacted AirBNB while they were here to tell them I heard... Latest reply by Anonymous

We are brand new Airbnb hosts, although we've rented our house quite a bit through Craigslist in the past. We've spent the last several months renovating and refurnishing our 1800s house in the Berkshires, and started hosting guests on July 1st of this y... Latest reply by Jon2761

Hosting since 2014. Last year i’ve lost my Superhost degree fighting against what I call Drama Guests. This kind of visit is the nightmare of any host. And here in Majorca was usual in hotels and I see now in holiday rentals.What is a Drama guest? Well, s... Latest reply by Huma0

How you guys are managing this new season after all this nightmare, prices, marketing, and all related to bring more guest to your listings? regards, hi from Roatan island, Caribbean Latest reply by Emily352

We rent through Airbnb our nice, fun, upgraded home in suburban southern California. It rents mostly in the summer; families like it because we have a pool with waterfalls and a grotto. We have some fun animals, such emus, and a professional movie theat... Latest reply by Helen3