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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Guests wish to cancel booking, but are asking me to do this. I am a super host and do not want to jeopardise this - what do I ask them to do please? Latest reply by Luana130

Can anyone help me deal with this situation? 1. Red flag:guest asked to pay me by check for the rent before moving in for an extended stay (I said no). 2. Yellow flag: guest asked me to move my bed out so she could move her bed in (I said yes). 3. Red fl... Latest reply by Colleen253

We have been renting our mountain home for 2 years now. It is a new home, very spacious and comfortable, 4 miles from a major ski resort. Just recently the last few sets of guests have left things a mess, dirty, left food, did not take trash or recyclin... Latest reply by Lisa723

Hi, My girlfriend and I booked a room for 3 nights in Krabi, Thailand through AirBnb which turned out to be a hotel room, and the host works as an agent for them. Unfortunately the room did not meet our expectations upon arrival, it was nothing like showe... Latest reply by Helen3

Hi, we recently had two young guests stay with us in a shared house. Most of the time they came back after 9.00pm, starting heavy cooking and chatting aloud as if staying at an entire place listing. They then finished just at 10.30pm ''quiet time stated ... Latest reply by May1185

Guests have requested to book my entire house for three months next year. Before making the reservation, they sent me this note:"We are currently renting in the area until the end of March and would like to either have a tour or drive by the place."How s...

How it can be possible that someone sent me a cancelation request for today and when I check the app the guest is not changed for cancel the same day of the booking???I mean they supposed to arrive yesterday I didn’t then today morning they want to cancel... Latest reply by Yadira22

Hello Latest reply by Sebastian749

I had a guest who left big damage to my house about two weeks ago and I did file a claim to host guarantee. For some reason, every time I call to check on updates, Airbnb kept saying case manager has not assigned to it yet. Is this a normal practice... Latest reply by Lisa723

에어비엔비에 나온 숙소 정보로 예약을 했다가 잘못된 숙소 위치로 해당 숙소에 가지 못했습니다.호스트와 연락하니 환불해주겠다는 대화까지하고 환불요청을 했는데 응답도 오지않고 환불도 되지 않고 있는 상태입니다. 호스트에게 응답을 바란다는 메세지를 보냈는데도 답장이 없네요... 에어비엔비에서 후기를 올려달라는 표시만 뜨고 환불 요청이 됐다고는 뜨는데.. 어떻게 해야 환불받을 수 있나요?