Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

We have had a fair number of people do weekday stays at our cottage to remote work. With more and more people being given this flexibility, its definitely a market we would be interested in exploring. We upgraded our WiFi recently and have been thinking a... Latest reply by Maia29

I mean... Guest is checking out and he wants our personal email to provide some feedback. My husband gives it to him without thinking (mistake number one.) This same guest texted me before check in asking all kinds of questions and not using the app. I c... Latest reply by Lorna170

I am having ongoing problems with guests inviting their friends over. Some have even shared keys and codes for entry with unbooked visitors and today we had a large wedding party get ready at our property while it was only booked for two! One of the bride... Latest reply by James2566

Hello lovely CC members. I wanted to get some guidance regarding an issue that I'm having right now with a uncommunicative guest. We had good communication until the booking was confirmed (this was about 1 month ago). Since then I sent a message a week ... Latest reply by Sarah977

Does it deliver? I forgot my supply. (first questions after check in.) Ay yi yi. This is going to be fun. We leave guests a bottle of wine if they say they drink it (this one did.) And there are some small bottles of rum from a guest who visited a loca... Latest reply by Colleen253

Glad i found this as im pre-emptively worried about the same issue. My little place is nearly ready for hosting, i own the drive which my neighbors have access to... Heres the issue, the new neighbors are second home owners and its their pride and joy. Un... Latest reply by Ashley678

G'Day,Background: I'm new to hosting, but have used Airbnb as a traveler for some time. After putting up our self-contained bungalow we quickly received an enquiry for 1-month booking. Then before we knew it, someone else booked a week immediately prior... Latest reply by Anonymous

This is really just a conversation starter, as I've already made my decision on how to handle the below situation (due to the fact that our next guest arrives today), but it was a first time experience for me. I've been hosting almost 6 months, two prope... Latest reply by Ann72

Reposting for 2nd time as I noticed my post disappeared.Hello, I’m a traditional home-sharing host. Been doing this for 2 years and have enjoyed opening up my home and welcoming everyone from different countries and ethnicities. Pre-COVID, my overseas gue... Latest reply by Flavia202

My question is, if there is a power outage and I need to shut off the AC units since the home generator is not strong enough to power the ACS, can I go into the stay to shut them off? Latest reply by Sarah977