Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

** Hello to all, as a host I wanted to warn others like me that so kindly and trusting open up our homes for other people to share, and I do not anybody to experience what I went through. I let this woman stay in my apartment for 5 days as I was out o... Latest reply by Anonymous

Hello fellow hosts!I always start to stress on check-out days if I am seeing no activity on our outdoor cameras, especially if there are other guests checking in that same day—but even if not, because my cleaning people and hot tub cleaner are scheduling ... Latest reply by Russell49

I have a spare room and bath in my own home on Airbnb. My currents guests (M28 F24) are on day 12 of a 31 day stay, and I am not comfortable with them here. I have been told I can end their reservation early, though I can't find anything about this on A... Latest reply by Ann72

Please can anybody help, we have over 80 homes listed with Airbnb and take many bookings. We have received 4 HOA fines of $500 a fine for guests who had been reported to the HOA for partying/Noise violations approx two months AFTER their check out. We h... Latest reply by Helen3

I am growing increasingly weary of some guests' expectations. Lately (as in right now) it's about arrival. The listing details and confirmation are clear that check-in is at 3pm. In addition, I send my own 'Confirmation' message (highlighting the importan... Latest reply by Anthony608

Please help me to solve my serious problem regarding outpayment. The problem has last since June and I have already talked to about 15 Airbnb representatives and none has managed to help me. The problem is as follows: I want the ourpayment sent directly t... Latest reply by Nick

A month ago I booked an Airbnb listing which stated that linen and towels would be provided. Three days before checking in I received a private message from the host saying that we are to provide our own duvets, duvet covers, pillows, pillow cases and t... Latest reply by Mike-And-Jane0

Hi everyone, We are getting our place in San Diego ready for hosting. I heard its a good idea to have a welcome handbook with community info, home rules, etc.. Does anyone have a template that can be shared with us via email so we can collect some ideas?... Latest reply by Helen3

Hello! My name is Ana Marija, I'm host from North Macedonia, and I would like to ask you about the payment methods to my country. If the payment method (VISA) that I'm using is the best payment method to North Macedonia, or if there is other way to receiv...

Hi,My guest, who I share a kitchen and bathroom with, informed me she is Going to a wedding this weekend. She said 150 people were invited but she didnt think all would show. Im worried about her exposure and wish she had told me before she booked. Now I ... Latest reply by Heidi588