Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I've had a number of guests cancel their bookings for my property due to Covid 19 (which is fine, we had already made the decision that we would allow people to cancel and were going to give full refunds despite our strict cancellation and zero refund pol... Latest reply by Sarah977

My recent due payment for my cancellation ** has been emailed to me to suggest that it will be $83 dollars. My fee for one night is £525 pounds, 25% of this is £131.25 approximately $164 dollars. Can you please advise how the value has been worked out th... Latest reply by Gordon0

Go into reservations, then click cancelled reservations, covid-19 support payments are listed.

All hosts with "No Pet" listings , be careful specially if your listing is "self check-in". Abuser guests can bring their animals along to your listing and if you get any damage because of that you are on your own. Airbnb "Host Guaranty" terms and conditi... Latest reply by Bob129

We booked an Airbnb for the purpose of self-isolation as required by the South African regulations for residents returning from high-risk countries. While in self-isolation, a national 21 day lockdown was declared but fortunately our original booking coin... Latest reply by Jessica-J6

Would be grateful if anyone could clarify a particular point that seems unclear re current cancellation policy for hosts. We are Superhosts with two small rural properties in two different countries. In a recent email to hosts Airbnb stated: Cancel penalt... Latest reply by Sue49

Hi, I’m Julie and I am a Brooklyn artist and photographer, or at least I thought I was. Now, I dont even know what I’ll be doing with my life. Lost my part time job as a waitress, art show cancelled and no photography gigs since most of my clients were re... Latest reply by Karen2391

Hi All, I was really happy when the CEO of airbnb announced the financial aid they were creating to help hosts during these difficult times. Then yesterday I started to look into the fine print. I realized that I won't receive the 25% of my cancelled bo...

Hi All, My travel was cancelled by the host and the refund will be credited to the original credit card. However this card is cancelled. As it was a work card and I no longer work there. I accidentally used my work card at the time of booking and paid my ... Latest reply by Gordon0

The host kicked me out of Airbnb for no reason and I paid for a whole new place for the remaining days. The host said they will process the refund, but they aren't responding to messages from Airbnb and claim they are trying to reach out to Airbnb. The Ai... Latest reply by Sarah977