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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I just noticed one thing today that Airbnb took $220 from my latest payout. It's for a "resolution refund" that appears in my resolution center. The specific reservation was made on 2/14 for a stay of 4/14 to 4/20 and the guest received some partial refun... Latest reply by Alameda0

I've gone on CDC and WHO websites but can't find a good answer. Looking for a good antibacterial cleaner we can use in our cottages once things pick up so guests feel comfortable. Also, the wood playscape. Latest reply by Sandra126

We just had a crazy guest threatening us. He made a reservation of like 20 nights starting 4/5 and we accepted it. After a few hours Airbnb cancelled the reservation and sent both of us an email explaining it. From the Airbnb message, they mentioned "Unfo... Latest reply by Sarah977

Hi all, I had booked a trip for July to attend a festival which unfortunatly got cancelled due to the Covid19 pandemic. As my trip was so far ahead it didn’t fall under the new policy for Covid19. Airbnb’s advice was to contact the host to see if they wou... Latest reply by Susan17

A few of us continue to host. I believe that we should host, but host responsibly. A few tips I'm using to keep my whole house rental busy. Most guests are local, since most travel is banned from other countries. • Make guests feel safer. Tell guests what... Latest reply by Juan63

Hi, does anyone know if you get another $100 credit if you make your second consecutive year as a superhost (ie 8 quarters), or is it just for the first year? Thanks! Latest reply by Huma0

I have questions about the cancellation!so I have one girl she checked in Kenyatta 17th and she sapouse to leave at may 30th. now with corona virus she canceled the one month and she put April 13th she get a refund for may and she ask me another 300$ to l... Latest reply by Konstantinos102

I'm a new host, this is only my 2nd guest. It's been going great, but alas...I have an 8 week guest who wants tocancel mid-stay because her work was cancelled due to Covid-19. . Not sure how this situation applies to thefull guest refund policy? since I'm... Latest reply by Huma0

We are worried about our cleaners contracting the virus whilst they are cleaning. We are also concerned about guests safety. Is there a recommended time to leave the premises vacant before they go into clean or the next guests arrive? Would a deep saniti... Latest reply by Ocean50

Hi there peepsWe are in NSW Australia and under partial lockdown. People are not meant to be travelling unless for essential reasons. We received an email from AirBnB today advising Australian hosts to be mindful of the laws and strictly adhere to them. D... Latest reply by Nicola343