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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Guests often comment that I should provide Kleenex. Since some of my homes are bigger, if I put one in each bathroom, bedroom and kitchen, it is now $10 worth of Kleenex so I have been reluctant to do it. Is that where Kleenex is supposed to go or can I g... Latest reply by Stephanie

Hello! I recently hosted some lovely guests at my apartment in London. The bathroom is shared and I noticed that on the second day of their stay that the shower cradle was cracked. They had taken a shower the evening before and I know that it I did not br... Latest reply by Helen3

I'll just put this here and put my neck on the line. I've been advocating this to other Hosts , I have it in my Booking Terms and I send out automatic messages to booking guests to 'add guests to their itinerary'. I believe that Airbnb should make this c... Latest reply by Ian-And-Anne-Marie0

We have posted in our rental that we appreciate help in conserving energy. We ask our guests to turn off lights and air conditioner if they are going to be gone for an extended period of time. Our guests still feel it's okay to take off and leave the TV... Latest reply by Jack-and-Karen1

Is it ok to ask a current guest their planned check out time? Latest reply by Juan63

I need a reliable virtual key system for our AirBnB properties out of town. The one we are currently using is very unreliable. Lockly has a bluetooth system to be used with an app. Has anyone had any experience with this or another good system? Thank ...

I made the mistake of writing a nice review for a recent group of guests BEFORE cleaning the property. My normal check-out procedure is to do an exit walk through with guests, especially first time Airbnb users. This group sent me a quick message that t... Latest reply by Lorene11

Hello everyone, I would like some suggestions or opinions on the subject of toiletries. I provide things like soap,shampoo and toothpaste and I have just been buying regular sized bottles of shampoo and didnt think that it would be a problem if a guest u... Latest reply by Amy-and-Brian0

I am new at hosting and would like to know what things you leave for your guests on arrival.The difference with me is that I am not there to greet guests so it would need to be something easy that the cleaner could leave out.any suggestions would be appre... Latest reply by Helen427

Hello. I’m fairly new to Airbnb so not sure what to do. I have guest staying who have lost the keys to the house. There is a key box available where they picked the keys up from but they have chosen to take the key with them and now lost them. Would I... Latest reply by Victor2177