Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Can anyone tell me what to do if I have a guest staying who feels unwell and then tests positive for Covid, can they travel home? Latest reply by Ruth413

Hi, We just got our first booking. What does everybody send to their guest confirming booking details etc? Latest reply by Mike-And-Jane0

We are at wits-end with an increasing number of guests seemingly assuming, since they paid a cleaning fee, they have no responsibility in taking care of the condo. We are diligent in providing our guests with an attractive, meticulously clean, and fully s... Latest reply by Jenny838

We had a guest book under one name and after she had issues she used another name. Seem like Airbnb does not screen to good. This guest lied about our home and we have to return $$$. Airbnb did follow the guidelines they have in place.

Hi community, i was wondering if you could check out my listing and let me know if i should change anything on it to get higher in searches or more appealing to guests, eg change the front picture to another one. As the agency who managed my Airbnb lis... Latest reply by Petra-Ilona0

I have booked a 9 day stay in Copenhagen, which was automatically accepted. I paid everything, then booked our plane tickets. Having sent a friendly message to the host to ensure everything was fine with her, I expected some sort of reaction but got nothi... Latest reply by Alexandra316

Mom number 1: Provided a replacement we didn't know we neededWe're letting you know that you find a spare (unused!) plunger and toilet brush in the bathroom. My daughter wasn't feeling well on the drive from the airport, so I stopped and picked up some me... Latest reply by Kitty-and-Creek0

Firepit So I need some help here in creating an outdoor space for my customers that is not expensive but looks inviting?We moved into our home in April and since it was a new build there is no landscaping, just a lot of dirt.We put together this temporary... Latest reply by Linda3273

Dear Sirs,I am a tourist from China. I traveled to Huzhou City, Zhejiang Province china on July 17th. Based on the actual situation of the room and the situation of Air Bnb's customer service, the following three complaints were made: 1. The door of the r... Latest reply by Sarah977

We would like to suggest that Airbnb hosts have at least one good reading spot with a reading light. Latest reply by Sarah977