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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone! I have a guest that booked for 6 days, checks out tomorrow. She called me at 6:30 am this morning, I answered immediately. She was hearing noises upstairs, likely in the attic. I have a rural listing and it’s possible a squirrel or raccoon go... Latest reply by Katja202

Hello all, We have a guest arriving the second week in May, staying for a week. She started by telling us (before we confirmed) that it would be 4 people on most of the nights - herself, her husband, her two-year-old grandson and her 88-year-old mother-... Latest reply by Michelle53

Hi there, I am new to hosting and am wondering if one should check in on guests who are staying longer, like over 20 days. Do I ask if everything’s going well at the house? Do I ask if they need anything beyond the plentiful necessities I stocked before t... Latest reply by Yiping2

Does anyone in NZ have ideas for promoting their BNB, apart from the % discounts there are no post COVID promotions. Latest reply by Stephanie1933

Writing house rules is something of an art form. Many of us never really think about them until someone does something that makes you realize you need to add to the list. Over time, the list grows to the proportions of the Great American Novel and gues... Latest reply by M199

Another four stars from a guest today who did not feel my place was clean enough. Not only my housekeeper cleaned from top to bottom, I came in personally to make sure and put some final touches. I did not think the floors were clean enough and paid her o... Latest reply by Fred13

That's a message I got from a guest today with a list of other more or less legitimate complaints (loose door knob, loose chair etc). Is that something I should be or could be doing something about? I do offer to come over and greet and go over the switch... Latest reply by Elaine701

Airbnb keeps telling me I can't send a message until they book with me. They will not know if they want to book if I can't answer their question. Latest reply by Branka-and-Silvia0

I'm a guest and I just discovered my star rating for communication is a 4. I think that suggests my communication is poor, or in strong need of improvement. I honestly don't know what else I can do aside from responding to my Hosts as soon as I receive ... Latest reply by Sarah977

Hallo liebe andere Hosts, ich bin noch nicht so lange dabei, jedoch legen ich auch immer viel Wert auf Fairness dem Gast gegenüber.Heute kam ich in die Wohnung und achte ich bekomme einen Schlag. Die ganze Küche stand voll mit dreckigem Geschirr. Es wurde... Latest reply by Judith709