Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello, After my guest checked out I sent my review over and the guest said they did the same from their side; they left a review. But, although I checked all my reviews, this one is missing and on my messages it shows: "Awaiting guest review". What could ... Latest reply by Alicia753

Every time I call airbnb I get someone who is utterly incapable of putting together a sentence let alone answering any questions I have. Like is this a joke? Whoever airbnb has outsourced support to is completely *bleep* Airbnb. I desperately want the rec... Latest reply by Matthew2036

Don't understand what "enter a value for this field means" Latest reply by Paula

Got this in an email after booking. Is OwnerRez legit? Would I have any recourse if host tries to screw me over by claiming damage when there's none? Latest reply by Arrive-And-Thrive0

my payment is not processing Latest reply by Paula

Hi all, I’m typing because I’m in a desperate situation where Airbnb support isn’t responding and keep closing my issues that I open. I booked an apartment from someone who now I think is a fake, since they never responded, and their phone didn’t work, an... Latest reply by Robert6597

Just wandering when did book my hotel, the system ask me to use superhog. I placed $500 deposits, just wandering how long does this get refund Latest reply by Helen3

Hi, please see my recent cancellation on stay in Seminyak, Bali.The calculation by Airbnb seems wrong.The total I paid for this property was $963.69 AUD. This included $71.83 cleaning fee and $129.54 service fee. I understand the service fee is not refund... Latest reply by Mike-And-Jane0

So I booked an AIRBNB in Ft. Myers Beach for part of August and September 2022. I booked directly from the owner for the month of August. We came to this area to purchase a home. We decided t stay after the first 10 days and spoke with the owner. He ... Latest reply by Rebecca

Guest checked out early with no explanation and asked for partial refund. How should I respond? Latest reply by Alicia753