Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi, I have a guest’s claim which is unable to resolve. 4-5 different people contacted me asking for same details and ending up just forwarding to someone else. not sure how such a big company be so unprofessional? I am a superhost and even called the dedi... Latest reply by Chhabra0

Hello I need help because we keep going round in circles with Airbnb Support and then they don't respond. We are a company who books Airbnb's for our workers and up to last week, er were able to get Receipt/Invoices with our company details on. Now we can... Latest reply by Florentina35

@AirbnbCEO The petulance, your thinking you can take any market share away from the hotel industry while showing total disregard to people who made the mistake to patronize your idiotic delusion. Would you do yourself a favor and delete yourself.So you t... Latest reply by Mike-And-Jane0

I'd also like to see the total value of my bookings. How do I view this information in my dashboard? Latest reply by Ursula382

One of the people staying in our Airbnb woke up with bites on her back. She saw a bug crawling and her sleepiness didn’t do a good job of capturing a photo of the bug and then smushed it. The odd thing is AirBnb has been slow to respond after providing th... Latest reply by Courtney-Blair0

Hello everyone,I am curious about how other hosts handle guests who do not respond to their messages. I have read a few conversations on here about trying to call/text the number that the guest has on their profile to ask them to check their messages, but... Latest reply by Nicky253

Hi Fellow hosts and travelers, I have completed several hundred trips and hosted about many times no issues whatsoever. One time I needed help a few years back customer service was awesome and made you want to use this company even more. Now I booked a pl... Latest reply by Konstantinos0

I have had two separate situations with guests where the guest left our property in less than satisfactory condition and they did not leave a guest review. Therefore, my question is, can other hosts see my review of these guests so that they are not blind... Latest reply by Paula

We had a guest stay who wanted to cancel because their plans changed. We denied A full refund because it was mid stay, they were upset. We never heard anything from them until they left us a negative review (1 star) and mentioned that they reached out to ... Latest reply by Yenisel0

So my guest want's to extend there stay which is a good thing. However what is the best way of doing so?Can I just change the current booking? Latest reply by Paul75