Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I got a reservation from a couple in the last minute, and because I had other guest leaving in the same day of check-in and arriving at the same day of check-out, I was very clear that the times of check-out and check-in were very strict. Now he sent m... Latest reply by Darlene305

Hey everyone, I recently stayed at a place and unfortunately lost both the access card and room key while hiking in the forest, along with my wallet. I immediately informed the host and offered to pay for the replacement, as long as they could provide me ... Latest reply by M--Talal0

Hi, I think it's a good idea to send a notification to a guest if their travel time is in the future and a new review gets submitted fir the listing that they have already booked. This way they will stay updated with the newest reviews of their booking be... Latest reply by Elisa

Would like to know if other owners are using this company and if so, how do you contact them? We have been using them for a few years and generally have had no problems. However lately we have had two guests who have complained about the standard of clean... Latest reply by Elisa

Good morning, A recent guest of 2 adults left the place less clean than we desired. On our site, I have the departure instructions listed under "Gather used towels, throw trash away, turn things off, lock up, etc." . Usually, I send the guest a detailed m... Latest reply by Elisa

When my latest guests left the house, I noticed that there are three wine-glasses missing. How do you handle this? Just ignore it, or ask the guests to pay for them?Several guests have also used the towels in a way that it is not possible to get them clea... Latest reply by Rebecca

Hi everyone, Has anyone had success removing obviously retaliatory reviews by a guest? I wanted to share a frustrating experience we recently had with a guest—and how Airbnb’s inconsistent enforcement of its review policy has left us, as longtime superho... Latest reply by Darren-and-Sarah0

Dear hosts I recently had a negative experience with a guest and AirBnB support and I wanted to share some interesting information that has come to light. As hosts, it is our job to ensure our listing is accurate and shows the amenities we offer. We take... Latest reply by Lorna170

Hello everyone,I want to share my experience with reservation.The host provided a wrong address. The street ends at number 33 but the host gave number 37, which does not exist.The host never replied to my messages.The phone number on the listing was inact... Latest reply by Patricia2526

Hello All! I'm new to Airbnb and I'm still learning all the pros and cons while making adjustments. I have noticed that I'm able to easily book weekends while weekdays are more difficult to come by. Do you have any recommendations for adjustments or marke... Latest reply by Lorna170