Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello Everyone I am new to hosting, and I went through a very rough time after my first guest checkout. I have not received any support from Airbnb Team yet so I am seeking for some help and information here. A girl reserved my place and she messaged... Latest reply by Avery46

We are new to this. Our third renter booked 7 nights, but can't make it on the first night. Assuming everything else is equal, should we: a) offer an extra night at the end (it seems unlikely they'd stay longer) b) offer to refund one night ($450) even ... Latest reply by Derrick86

Hi folks, hope everyone is keeping safe and well... I think I feel that I need to share this and vent a little, but also would be grateful for any advice on how to respond. We were pretty upset to wake up to the message below in our inbox. We do charge a ... Latest reply by Katarzyna45

I recently stayed at an Airbnb the end of Jan. The house was less than stellar and the host was actually violating his permit with the City by having more occupants than he is allowed. After confronting him and leaving a negative review, he looked me up a... Latest reply by Roland403

What do you do in a situation where the person that booked is clearly not part of the group who showed up? “Annie, party of 3” is 3 guys, none of which look like Annie’s profile picture. Latest reply by Emiel1

My guest registered for two. Then a third person arrived. It was too late to add this person to her booking, so she left $45.00 when leaving. I had already told her that the limit was four people and each person over two had to pay $15. It is noted on my... Latest reply by Helen3

Hi there! I've listed a new property and occured a bug: i cant add more then ONE bedroom to my property, "plus" button just becomes inactive. What do i do wrong? Latest reply by Emiel1

Video of assault at link at end.I just had a guest book for 5 people in a house that has a max of 12 allowed by the local government. They showed up with at least 16. Go to the house to count people and you get assaulted. You ask them how many you have. T... Latest reply by Patrick303

I just had 27,000 dollars taken from my account because a guest made a myriad of false claims. Apparently there was an investigation with the “safety department” at Airbnb. They still haven’t told me what he claimed to justify a full refund. If they had ‘... Latest reply by Lisa723

Hold on tight or get off now, this one is an odd twister: I am unsure what to think of the verbose correspondence I have received from a recent instant book (IBed yesterday).Luke (name changed) began with a longish accompanying his IB, about how he ha... Latest reply by Helen3