Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, Have been a host here for quite some time. I love AirBNB btw, but, it seems unfair for Indonesian guest to getting rental quotation in US$? Imagine you are in US but have to use Chinese Yuan to rent a place in New York. Also, the only payment Payonee...

Hi I'm new to hosting and my traveler book a reservation and wanted the payment option but her credit card company charged her the full amount of the rental. This is what she wrote to me: Hi Judi - I just checked my credit card statement and see I was ch... Latest reply by Lawrene0

I just had to write a review for a millennial-generation guest who clearly does not understand the importance of communications. From the start his communications were terse and I nearly declined the reservation. Booking message was terse and made me ner... Latest reply by Katrina79

The last few booking have slept on top of the quilts/comforters then taken a clean one out of the closet to cover up. Does anyone else experience this..I wash in hot/ dry in hot and today started adding laundry sanitizer. My rooms and beds are throughly s... Latest reply by Sarah977

So we had a guest complain that the neighbors were using a leaf blower and it disturbed them for about a half hour. Beyond rolling my eyes I am wondering if anyone else has had this issue? I am not sure exactly which neighbor this might be TBH but I reall... Latest reply by Kevin1322

I'm aware that some information given to a guest is redacted by Airbnb. Exactly what type of information is that? Latest reply by Thomas2387

This summer, I've gotten two reviews that have given me 5 stars in every category, but 4 stars overall. The most recent really annoyed me: it was from a new Airbnb member, who also put NA in their public review but wrote me a nice private review. I spent ... Latest reply by Kierstin3

Hello everyone,I have a guest who checked into my property yesterday and is staying a total of 8 nights. My property is an HOA property at the MGM Signature in Las Vegas. The guest has reported the WiFi has been out since he has arrived and it’s very impo... Latest reply by Pat271

Welcome your thoughts here as it's a really pet hate of mine... We airbnb out our 2 bedroom cottage which is our home.... its our pride and joy and people love being here - our reviews are a testament of that... One thing that drives me crazy though is wh... Latest reply by Pat271

Greetings! I feel ridiculous needing advice on this topic but because of scams & fraud I figured Id ask.... How do other host feel about guests receiving packages during a stay? I don't live on the premises and I'm a little concerned about a guest using... Latest reply by Laura2592