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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have just received my first bad review on airbnb and would like to get it rectified. I was in touch with airbnb support during my last stay and explained what had happened. Actually I only mentioned some of the problems. The host wanted very badly to g... Latest reply by Sarah977

We rent a small room in a popular tourist area of Norway. There is no access to a kitchen and there is no option of cooking in the room. Over the past 2 summers we have had around 150 guests staying, most staying for one night and some for 2 or 3. The are... Latest reply by Anonymous

Hi, I am new to airbnb and I am about to have my 2nd guest arrive next week. I am wondering if people regularly change the keycode on their unit or just use the same one. I imagine if I had keys I would be giving out the same key, I wouldn't change the ... Latest reply by Rowena29

I received an Airbnb message that one of my rooms was booked. The lady that book did so with Instant Book and had already paid. The room she booked clearly states ONE guest only. Yet she booked for two guests. I sent her an Airbnb message and clear... Latest reply by Priscilla150

i have a guest that confirmed for 2 and arrived with 4. when confronted, she said that they are just visiting. i see them late at night and they have not cars. as my wife was tending to the back yard, she smelled marijuana and i confronted them and the...

A guest wanted to book our AirBnB accomodation in Rome for a long period, 11 months. I reduced the price, and made an offer on a daily rate basis through AirBnB app. The guest was also told the rate through AiRBnB message board. The guest checked in (on 3...

My co-host have created new listing but it is inactive since there is no bank account registered. So I have 2 listings associated with my Airbnb account. One guest have booked the same for 82 nights and would like to cancel the reservations and would like...

Hello! I am new to Airbnb and this is the latest review on who will be my second guest ever: “Very disappointed, would not welcome her again”... I’m torn between wanting ask the guest why she got that review (is this at all possible?) and trying to give ... Latest reply by Mara1118

So I was going to post on here for advice about this upcoming guest when I got a message from them. Basically they booked 2 weeks ago. Technically they sent a booking request with a message saying they were 2 friends one in a wheelchair but accustomed to ... Latest reply by Wendy684

i have been a host for 5 years and Ive had my share of picky people but these today take the cake! They checked in last night and seemed happy enough but I got a call this morning at 730 am they are asking if I would mind coming to the house, when I get ... Latest reply by Linda108